Zoho - Senior Engineer

Our mission and values

Our Purpose

heylo helps aspiring homeowners and renters find a place to call home

Our Mission

Passion for the highest quality service to more and more customers, dedication to working in partnership with housing suppliers successfully and commitment to acting with integrity

Our Vision

To be a leading privately owned residential provider in the UK with a reputation as the most respected and customer-centric

Job Title: Zoho – Senior Engineer

Department: Heylo COO

Location: London

Reporting to: Implementation Director

Direct reports:

Role Purpose

heylo are undertaking an exciting transformational Zoho project and require a Senior Zoho Engineer to join the project. It is a great opportunity for an individual to join the project and influence the success of the solution and continuous improvement post implementation.

Key Responsibilities and Accountabilities

• Understand business requirements and translate them into data structure and user stories
• Document Analysis by means of ER models and flow diagrams
• Implement data structure into ZOHO CRM standard and custom modules with the proper links
• ZOHO CRM forms and view enhancements, Canvas
• Implement user stories using custom functions, workflows, blueprint and the rest of Zoho CRM / Zoho One dynamic facilities
• Managing external interactions, email, sms, WhatsApp to set up customer message marketing
• Mobile and desktop applications generation with ZOHO CREATOR, dynamic behaviour, A/B testing
• System Test specifications
• Automated testing of ZOHO applications and interfaces
• Reports, charts and analytics dashboards generation
• Verbal and written communication skills
• Ability to manage own workload

Person Specification Capabilities and Experience

The candidate will have:

• Experience in application development with ZOHO tools: CRM, CREATOR, ZOHO FLOW, ZOHO Desk, ZOHO Analytics
• Proven experience with using Deluge language coding custom functions
• Ability to identify errors, abnormal behaviour, function tracking, log
• Ability to analyze data, identify issues (e.g. gaps, inconsistencies) and troubleshoot these
• Have a true agile mindset, capable and willing to take on tasks outside of her/his core competencies to help the team
• Experience in working with stakeholders and product managers to identify and clarify requirements.

The candidate will be able to:

• Real implementations of ZOHO integrations: telephony, email, WhatsApp, sms
• Experience on internal ZOHO integrations, ZOHO FLOW, ZOHO CREATOR
• Agile method and tools knowledge
• Experience on customer support (ZOHO Desk)
• Experience in Real Estate market
• Experience in similar industries or markets

Standard Responsibilities

• Adopt and comply with Heylo values, policies and procedures, and regulatory frameworks.

No role profile can cover every issue that may arise within the post at various times.

The postholder is expected to carry out other duties from time to time, which are broadly consistent with those described. Duties may be changed, after discussion, to suit the operational requirements of heylo.

Organisational Competencies

We want to make Heylo a great place to work and a great organisation that really delivers for its customers. Our values guide how we work, every day. Everyone within the organisation is expected to demonstrate the following:

Innovation – We will always be striving to improve the quality of our execution to improve our service to our customers and our returns for our business.

Results focused – We enjoy providing affordable housing for highly satisfied customers leading to dynamic growth and sustainable profitability for our business.

Collaboration – We work together as a team and communicate effectively with our partners, customers and stakeholders.

Integrity – We will act with honesty and aim to meet the highest ethical standards in our dealings with our colleagues, customers and stakeholders and in full compliance with our regulatory obligations.

Respect – We support each other and value the contribution and ideas of others.

Salary and benefits

Salary: Subject to candidates, qualifications and experience

Hours of work: Full-time 39 hours per week with the ability to work up to 60 days a year home working. In this role, we expect there to be a degree of travel and flexibility, with some evening and weekend working as necessary.

Holiday: 25 days a year plus English Bank Holidays

For full details of the benefits we offer, see here

Who are Heylo?

Our Purpose - Heylo helps aspiring homeowners and renters find a place to call home

Our Mission - Passion for the highest quality service to more and more customers, dedication to working in partnership with housing suppliers successfully and commitment to acting with integrity

Our Vision - To be a leading privately owned residential provider in the UK with a reputation as the most respected and customer-centric