Planner - Planning team

We’re Hiring: Planner – ICTS Centralised Planning Team
Location: Stockley Park
Department: ICTS Central Planning

Reports to : Data & Planning Manager

Salary :TBC

About the Role

Are you detail-oriented, highly organised, and ready to keep complex operations running seamlessly?
Join our ICTS Central Planning Team and play a crucial role in ensuring UK airports and corporate contracts are fully staffed every single day .

Using our specialist planning software, you’ll be the essential link between operational schedules and the teams on the ground, making sure every shift is covered and every operation runs without a hitch.

Key Responsibilities

• Roster & Plan: Create, manage, and execute staff rosters using our scheduling platform.
• Build & Maintain Schedules: Produce accurate monthly rotas for UK airport and corporate contracts.
• Solve Problems in Real Time: React quickly to coverage gaps adjusting schedules for sickness, leave, or operational changes.
• Plan Ahead: Gather operational schedules from contract and station managers, forecast shifts, and secure 100% coverage before deadlines.
• Keep Accurate Records: Submit weekly coverage reports, exception summaries, and rota confirmations.
• Collaborate: Work closely with the Data & Planning Manager to ensure accuracy, consistency, and timely delivery.
• Follow Best Practice: Use shared templates, consistent naming conventions, and agreed planning processes across all contracts.
• Use Technology Effectively: Update the scheduling platform daily and export weekly backup data to ensure compliance and accuracy.

What We’re Looking For

• Exceptional organisational & time management skills – you’ll be balancing multiple contracts and tight deadlines.
• Meticulous attention to detail – ensuring schedules are accurate and coverage gaps are swiftly addressed.
• Strong communication skills – confident liaising with internal teams and external stakeholders.
• Planning software skills – experience with scheduling tools desirable
• A proactive, solution-focused mindset – ready to anticipate challenges and act fast.

If you thrive in a fast-paced, high-responsibility environment and take pride in keeping operations on track, we’d love to hear from you.