Membership Manager

Job Description

Membership Manager

Full‑time | Interim / Temporary | Hybrid (2–3 days in London office)

A professional membership organisation is seeking a Membership Manager to lead its membership function, drive growth, and elevate the experience of a diverse and engaged community. This is a high‑impact leadership role for someone who thrives in a commercial, relationship‑driven environment and enjoys shaping strategy as much as supporting day‑to‑day delivery.

The Opportunity

You’ll take ownership of membership acquisition, retention, and engagement, working closely with marketing colleagues to deliver ambitious growth targets. You’ll lead a team of three, act as the senior point of contact for members, and ensure the organisation’s digital platforms, CRM, and community tools are used to their full potential. This is a role for someone who combines commercial instinct with operational excellence and a genuine passion for member experience.

Key Responsibilities

• Develop and deliver strategies to increase membership acquisition and retention.
• Identify opportunities to drive sales, renewals, and income growth.
• Build strong relationships with members and understand their needs to shape engagement activity.
• Oversee retention and renewal journeys, ensuring a seamless and member‑centred experience.
• Lead, mentor, and develop the Membership Team, managing performance and workload.
• Act as the senior contact for complex member queries and escalations.
• Produce regular reporting on membership performance, KPIs, trends, and insights.
• Support content creation and community engagement initiatives.
• Oversee CRM and digital community platforms, ensuring data accuracy, compliance, and effective use.
• Manage membership‑related financial processes and liaise with finance on reconciliation and audit readiness.
• Support member engagement events, including logistics, follow‑up, and cross‑team collaboration.

About You

• Experience in a sales‑focused, high‑volume customer environment , achieving and exceeding targets.
• Background in a membership‑based organisation or similar relationship‑driven setting.
• Strong CRM and digital platform capability, with confidence analysing data and reporting against KPIs.
• Skilled in building long‑term relationships and delivering exceptional customer experience.
• Experienced line manager with the ability to motivate, coach, and develop a team.
• Highly organised, proactive, and comfortable managing multiple priorities.
• Excellent communication skills, both written and verbal.
• Desirable: experience with budget management or supporting online communities.

Why This Role?

You’ll shape the future of a growing membership community, lead a capable team, and work closely with senior stakeholders to deliver meaningful impact. It’s a role with breadth, autonomy, and the chance to make a visible difference to member experience and organisational growth.