Sales Engineer - London

Sales Engineer - London

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Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

We are seeking a highly skilled and motivated Sales Engineer to join our dynamic team. The Sales Engineer plays a critical role in revenue generation by influencing deal strategy, solution design, competitive positioning, and customer confidence throughout the sales cycle, directly impacting win rates, deal value, and long-term account expansion. The ideal candidate will play a crucial role in driving new business, supporting strategic accounts, and ensuring seamless collaboration between our sales and implementation teams. This role requires a deep understanding of our products, exceptional technical expertise, and strong interpersonal and collaboration skills with experience in sales. This role is based in our London office with 3 days in office with the team.

Key Responsibilities:

• Sales Execution & Deal Ownership : Partner closely with Account Executives across inbound and field sales motions to scope, design, and validate technical solutions that address customer requirements. You will assess customer needs, identify risks, and recommend optimal solutions that enable successful deal progression and closure.
• Revenue & Risk Enablement : Support sales teams by surfacing technical risks, constraints, and dependencies early in the sales cycle, helping to protect deal value, improve forecasting accuracy, and ensure smooth handover to implementation teams.
• Strategic Account Management : Collaborate with Strategic Account Managers to support customer retention, satisfaction, and expansion, contributing technical insight to renewal and growth conversations and helping prevent churn in complex environments.
• GTM Team Collaboration : Act as an active technical contributor within GTM channels, providing timely, high-quality product and integration guidance that enables sales teams to move quickly and confidently.
• Trade Shows and Industry Events : Support the technical execution of trade shows and industry events, including system setup and on-site troubleshooting, while representing the company as a knowledgeable and professional product ambassador to prospects, customers, and partners.
• Competitor and Industry Expertise : Develop and maintain a strong understanding of the competitive landscape, including local and regional competitors. Use this knowledge to support sales teams with positioning, differentiation, and technical deep dives, and to act as a trusted advisor to customers.
• Product & Technical Expertise : Build deep expertise across our hardware, software, integrations, and APIs, and serve as a reliable technical resource for both internal stakeholders and customer-facing conversations.
• Partnerships and Ecosystems : Deliver Tier 1 partner demonstrations to support new partner onboarding and strengthen existing relationships, contributing to ecosystem growth and partner-led opportunities.
• RFPs and RFIs: Act as the technical owner for RFP and RFI responses, coordinating inputs from Product, Security, Legal, and other teams, setting clear deadlines, and ensuring accurate, high-quality submissions.
• Demo Stations and Demo Accounts : Ensure demo stations and demo accounts are reliable, up-to-date, and representative of real customer use cases, enabling high-quality in-office and remote demonstrations.
• Implementation and Professional Services Alignment : Work closely with Implementation and Professional Services teams before and after deal close to ensure a smooth transition from sales to delivery and successful customer outcomes.
• Close relationship with regional sales leaders : Maintain a close working relationship with regional sales leaders to align on priorities, deal strategy, and regional requirements, adapting technical support to local market needs.
• Product and Product Marketing Collaboration : Act as a conduit between customers and Product teams by sharing structured feedback, supporting product design discussions, and contributing to roadmap awareness. Partner with Product Marketing on launches, enablement, and messaging as required.
• Documentation and Operational Excellence : Own clear, accurate, and timely documentation of customer requirements and technical decisions to support internal reporting, knowledge sharing, and scalable execution.
• Handle other duties and responsibilities as defined by management.

What you need to bring:

• Demonstrated experience in sales, solutions consulting, or customer-facing technical roles
• Exposure to cloud-based SaaS technologies, ideally within hospitality, retail, or adjacent industries
• Strong technical curiosity and comfort learning new technologies quickly
• Knowledge of the hospitality industry; hands-on restaurant experience is highly valued
• Excellent communication skills including experience speaking to technical and business audiences both internally and externally
• Ability to communicate clearly with both technical and non-technical audiences
• A collaborative mindset and the ability to build strong relationships across Sales, Product, and Delivery teams
• Comfort working in a fast-paced, commercial environment with evolving priorities
• A basic understanding of APIs and integrations (or strong willingness to develop this skill)
• Right to work in the country of application
• Fluency in English; additional European languages are a plus
• Based in London/Berlin/Ghent/Paris

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try!

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here .

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

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