Reservations Agent

Join the Team! Join the Millennium Family!

If you want to be part of our 4-star property at the amazing location of Knightsbridge, don't miss the exciting opportunity we currently have at The Millennium Hotel London Knightsbridge for an experienced  Reservations Agent . The purpose of this role is to assist in the daily running of the Reservations department, ensuring that all M&C procedures and targets are met.

Key responsibilities as a Reservations Agent :

· Oversee daily reservations operations to ensure prompt, efficient, and courteous service

· Manage all incoming reservation enquiries via phone, email, online platforms

· Accurately process new bookings, amendments, and cancellations in the Property Management System (PMS)

· Ensure all reservations include complete guest details, payment information, and special requests

· Monitor room availability daily to ensure optimal occupancy

· Maintain strong knowledge of hotel rooms, rates, promotions, amenities, programs, and services at all times

· Communicate effectively within the department regarding promotional activities (including F&B and in-room promotions) to support revenue goals

· Update no-shows and cancellations accurately and promptly to avoid unnecessary commission charges

· Verify that all reservations are processed accurately and in line with hotel standards without delay

· Resolve customer complaints professionally and escalate where necessary

· Coordinate closely with Front Office, Revenue, and Sales teams to ensure operational alignment

· Maintain accurate records, reports, and system updates as required by management

· Ensure compliance with GDPR, data protection, PCI regulations and payment security standards

As a Reservations Agent , the essential skills required:

· Knowledge of Opera Cloud (preferred)

· Strong communication skills (verbal and written)

· Excellent customer service and telephone etiquette

· High attention to detail and accuracy

· Ability to multitask in a fast-paced, high-pressure environment

· Strong organisational and time management skills

· Problem-solving mindset with a proactive approach

· Calm, composed, and professional under pressure

· Strong work ethic with a positive attitude

· Consistent, reliable, and disciplined in performance and attendance

· Ability to work both independently and as part of a team

· Resilient and capable of handling repetitive operational tasks

· Proficiency in Microsoft Office (Outlook and Excel)

· Experience with OTAs (Booking.com, Expedia, etc.)

· Excellent grooming standards

Experience & Qualifications

· Minimum 1 year of experience in hotel reservations or front office within the hospitality industry (preferred)

About the Hotel

The Millennium Hotel London Knightsbridge is a 4-star deluxe, contemporary hotel, situated on the impressive location of Knightsbridge, the heart of one of the capital’s most upmarket shopping districts. The hotel boasts 222 well-appointed guest rooms, ranging from Standard and Superior rooms to Club rooms and Luxury suites.

The guests can choose to meet at the Babette, a lively lounge bar and the perfect spot for lunch, dinner or drinks on the charming outdoor terrace.

About the Group

Millennium Hotels and Resorts own and operates a portfolio of over 120 hotels worldwide. Properties under the group are placed into collections: Leng’s Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests, as well as real opportunities to develop and gain promotion within the industry.

Here at Millennium Hotels UK where we value your skills, encourage growth by nurturing your personality and your dedication rewarded. You'll learn not only from your fellow colleagues, but also through our M Academy, where you’ll be able to advance your career with an apprenticeship and develop your career within our Brands.

In return we offer:

· Social Events, Wellbeing and Team Activities

· Training and development

· Pension Salary Sacrifice Scheme

· Career development and salary reviews

· Interest-free Season Ticket Loan Scheme

· 1 Volunteer Days per year (fully paid and in addition to your annual leave)

· Complimentary meals prepared for you by our chefs

· Length of Service-related holiday scheme

· My Millennium discount perks

· Discount on Accommodation worldwide and 50% Food and Beverage Outlets

· Life Assurance

· Recommend a Friend Scheme

.......As well as real opportunities to develop and gain promotion within the industry.

If you thrive on being the best, you can and want to join our team then look no further and apply now!

We are an equal opportunities employer.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

To improve compliance with identity document validation, successful applicants will provide their right to work in UK which will be verified using Trust ID Scanners and Software.

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