Senior macOS IT Support Engineer

Senior IT Support Engineer – macOS / Jamf | Central London W1 | Competitive Salary + Benefits
Are you passionate about macOS and enjoy being the person others turn to when they need help solving a technical problem?
Join a dynamic and established media agency in Central London, working in a friendly, collaborative and people-focused environment.
We’re looking for an experienced, hands-on Senior IT Support Engineer to join a macOS-focused technology function. This is a fantastic opportunity for someone with strong Apple and Jamf experience who enjoys combining technical problem-solving with excellent customer service and supporting the development of others.
What You’ll Get

Competitive salary and benefits
A friendly, collaborative and informal working environment
A central London W1 office location
The opportunity to work in a predominantly macOS-focused environment
Exposure to a broad range of modern workplace technologies
The chance to take on increasing responsibility as your career develops⚙️ What You’ll Be Doing

Provide high-quality, hands-on IT support to users across the business
Act as a key point of escalation for more complex technical issues
Support a predominantly macOS and Apple environment
Administer and support Jamf Pro
Manage MacBooks, iPhones and other Apple technology
Support Google Workspace and Microsoft 365
Work with other technologies like Entra ID, Intune and endpoint management tools
Support a smaller Windows environment where required
Manage device provisioning, deployment, patching and lifecycle activities
Support joiners, movers and leavers
Troubleshoot hardware, software, connectivity and user issues
Maintain documentation and knowledge resources
Identify opportunities to improve processes and automate repetitive tasks
Provide technical guidance and mentoring to more junior team members
Work closely with users and colleagues in a highly visible, office-based role What You Bring

Strong commercial experience within IT support or end-user technology
Excellent macOS / Apple support knowledge
Hands-on experience with Jamf Pro
Good knowledge of Google Workspace and/or Microsoft 365
Experience with endpoint and device management
Exposure to other technologies such as Intune and Entra ID
The ability to support both Apple and Windows environments
Strong troubleshooting and problem-solving skills
Excellent communication and customer-service skills
Confidence taking ownership of complex and escalated issues
A collaborative approach and willingness to share knowledge with others Bonus Points

Experience in a media, creative or fast-paced environment
Experience with automation or scripting
Knowledge of AI tools or AI-driven approaches to IT support
Apple or Jamf certifications
Experience with video conferencing and workplace technology
Exposure to endpoint security, networking or infrastructure troubleshooting
Bash or Python scriptingThis is a great opportunity for an experienced macOS IT Support Engineer who wants to remain hands-on while taking on greater technical responsibility, becoming a trusted point of escalation and helping others develop.
If you're passionate about Apple technology, macOS, Jamf Pro and great customer service and working in a genuinely friendly environment, we'd love to hear from you. Apply today!

Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity