Senior Administrative Officer (Membership Services)
About this Role
Within the Membership Services & Constitution Department at Unity House, London, you will contribute to the delivery and continual improvement of data-driven, customer focused membership services, increasing member satisfaction and improvement to retention rates.
To succeed in this new role you will need:
- Proven ability to supervise, motivate and lead a team of administrative staff
- Demonstrable experience in the use of databases, including an understanding of database processes and the production of tailored reports
- Ability to gather, analyse, interpret information and use the information effectively
- Experience of providing excellent service to a wide range of service users including third party service providers, trade union members and trade union officers and other trade unions;
- Effective oral and written communication skills, including experience of complaint handling;
- An ability to plan, prioritise and organise your workload to meet required deadlines;
- A strong understanding of the General Data Protection Regulations (GDPR) and data confidentiality issues
In return we can offer you a friendly working environment, a final salary pension scheme, and generous annual leave.
Further information
The closing date for receipt of applications is Friday 29th August 2025 at 16:00 hours.
Applications are only accepted on the attached form.
If you have any queries please contact [email protected]
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