Account Manager

Account Manager - Iconic Trophy Building - London, Ciy - Up to £85,000 + Bonus

Fantastic opportunity to work for an established FM Service Provider in London. CBW are currently recruiting for an Account Manager to oversee all hard services across a blue chip multi-tenanted trophy building in London. The successful candidate will come from a technical M&E background and will have experience in the overall day to day running of the building across the landlord and tenant area's. In return the company is offering a competitive package paying up to £85,000 based on experience, further training and career progression.

Hours of work

Monday to Friday

Key duties & responsibilities

Report directly to the Account Director
Manage agreed KPI and SLA's.
Responsible for managing the company's H&S and environmental performance on the contract.
Plan and implement building shutdowns and complex client project works.
Responsible for managing the company's quality procedures on site
Recruitment of any new staff
Responsible for the development of all staff, which will include annual appraisals.
Manage staff absenteeism and be responsible for disciplinary issues
Management of client relationships on a daily basis.
Management of all reports.
Manage any additional business opportunities that will deliver client satisfaction and increase contract sales revenue
Offer technical support to both the client and the engineering team
Responsible for the permit system.
Attend client meetings
Financial understanding/experience (P&L etc)
Requirements

Qualified in an engineering discipline (Electrical or Mechanical); C&G, HNC, HND or higher.
Experience of service delivery across a high profile or trophy building
Previous experience of managing an FM engineering team (Including managers)
A proven track record in commercial building maintenance
Ability to communicate both verbally and in writing with all levels of staff and clients.
Ability to manage and prioritise a demanding and varying workload.
Excellent communication and customer service skills
Must be able to work with all stakeholders and operational staff, be self-motivating, able to work on own initiative, liaise and delegate effectively with staff operating in a multi-disciplinary environment
Experience of electrical, mechanical and HVAC systems within a large and technical complex is essential together with a flexible, innovative and hands-on approach