Learning Management System (LMS) Product and Delivery Manager

One of the highest priorities for the Civil Service is improving commercial capability across Government, a priority being driven by the Government Commercial Function (GCF). Annual central government commercial spend on goods and services is c.£50bn and if you include the wider public sector this figure is almost £300bn - even the smallest improvements in capability can unlock massive value across the system.

As part of the work of the GCF, Phase One (2015 – 2017) of the Commercial & Contract Management Capability Programme established the Government Commercial Organisation (GCO) that recruits, develops, and retains senior commercial talent, helping to drive commercial best practice and improve commercial capability across Government. By August 2024, over 90% of GCO professionals had been accredited in a specialist workforce of c1600 commercial experts deployed across departments.

The GCO has climbed six places and is now ranked 20th by ‘Inclusive Companies’ in their Inclusive Top 50 UK Employers List for FY23/24. The GCO focuses on ensuring we have suitably qualified commercial expertise to meet spending priorities, with a focus on talent management, market leading reward and performance management approaches (including benchmarking against other industries for pay, pension and recognition).

The award-winning Commercial and Contracts Capability Team is a division within the Government Commercial Function. It was formed in 2014/15 and was established to ensure all government departments bolstered their commercial and contract management capability to deliver the best value for the taxpayer.

To support commercial and contract management capabilities , the Government Commercial Function (GCF) provides extensive learning. Each month, the GCF hosts over 100 learning and accreditation events, managing a platform with over 80,000 users , 13,000 active in August 2024. Learners access training on crucial topics like combating modern slavery, integrating social value into public procurement, and managing public sector contracts. Over 26,000 learners have achieved Foundation Accreditation, with over 500 at Practitioner and Expert levels.

A key initiative is the Transforming Public Procurement (TPP) learning program , launched in May 2024 to prepare for the Procurement Act 2023 implementation in February 2025. This program has seen significant engagement: over 64,000 views of knowledge drops, more than 12,000 professionals certified on the 15-hour TPP e-learning, 24 communities of practice meet-ups with 16,000 attendees, and over 10,000 enrolled in three-day deep-dive sessions. So far, 2,400 have completed deep dives, with 100 of 375 cohorts delivered.

The Digital and Systems Team is absolutely essential to the effective operation of CCMCP. Our work isn't just about transforming for the future; it's about enabling critical day-to-day activities and driving our ambitious changes over the next 3-5 years.

We manage a diverse portfolio of digital services and tools - both internal Cabinet Office platforms and external third - party solutions. These underpin key operations, including:

• Delivering up to 150 live virtual learning or accreditation events every month.
• Managing and enhancing a digital learning platform used by over 89,000+ registered users.
• Supporting 25+ recruitment activities each month.

This role sits within our Infrastructure and Transformation pillar. Our goal in this pillar is to build and optimise the systems, processes, and practices that empower CCMCP to achieve maximum productivity, ensure sustainable growth, and operate with peak effectiveness.

The Product Manager will provide strategic leadership and oversight for the GCC LMS, ensuring its alignment with organisational goals, user needs, and continuous improvement.

As a G7 Product Manager, you will drive the strategic evolution and successful delivery of our Learning Management System (LMS). You'll be the pivotal link between stakeholder vision and product reality, ensuring continuous innovation and optimal delivery.

This role directly aligns with the DDaT framework's Senior Product Manager role You will be instrumental in ensuring our products deliver maximum value and achieve desired outcomes by expertly balancing user and business needs throughout the product lifecycle.

Key Responsibilities:

As a G7 Product Manager, you will be a key leader in defining and executing the product vision and strategy for our Learning Management System (LMS). You will collaborate at all levels to align LMS objectives with broader organisational priorities and multidisciplinary teams, driving continuous innovation and ensuring optimal delivery.

• Product Vision & Strategy: Define and execute the comprehensive product vision and strategy for the LMS. Align LMS objectives with broader organisational priorities and multidisciplinary teams. Execute the outlined roadmap for the introduction and evolution of digital products, aligning with strategic goals.
• Strategic Product Ownership: Collaborate with stakeholders at all levels to gather, document, and analyse requirements, translating them into actionable, prioritised features for development. You'll own and manage the product backlog, effectively setting development priorities and making decisions on priorities for the teams, adhering to Agile and Lean practices.
• Stakeholder Liaison and Communication Management: Act as the primary liaison between all stakeholders, LMS managers, and technical teams, translating complex information and ensuring alignment between business objectives and technological advancements. You will manage expectations across teams and champion the LMS internally and externally, sharing knowledge and insights. You will also act as the main point of contact between internal teams and external delivery partners/ suppliers and Cabinet Office digital colleagues.
• Requirements & User Centric Design Expertise: Elicit, gather, and analyse business requirements for new digital products, ensuring a clear understanding of needs and objectives. You will evaluate and assess proposed designs and technical approaches, potential digital tools and solutions against business requirements and the LMS's strategic direction with recommendations for adoption or enhancement. Build user-centric design services. Utilise a range of business analysis tools and techniques, including workshop facilitation and process mapping. You will capture or tailor new requirements to drive innovation and evaluate proposed designs and technical approaches against business needs and the LMS's strategic direction.
• Process Improvement and Solution Evaluation: Identify opportunities for process enhancement and optimisation by analysing current workflows, proposing solutions, and facilitating change management efforts. Assess potential digital tools and solutions, evaluating their alignment with business needs, and making recommendations for adoption or enhancement.
• Performance Management & Optimisation: Oversee system performance and user experience enhancements. Monitor and assess the performance of implemented digital products, gather user feedback, and initiate improvements for optimisation. Analyse data relevant to digital tools, providing insights for decision-making and performance optimisation. You will analyse user feedback and system metrics for continuous improvement and to assure and improve reporting outcomes.
• Optimised Delivery Flow and Risk Mitigation: Facilitate a streamlined and flexible intake/pipeline management process, adapting to varying sizes, complexities, and urgencies of new demand. You will optimise the delivery flow of teams by actively removing impediments and addressing the most complicated risks, issues and dependencies, including those outside the team's direct ownership. Maintain delivery momentum by removing roadblocks to ensure business readiness for smooth delivery.
• Project & Practical Delivery Oversight: Manage budget and resource allocation for the LMS. Work with and report into PMO against agreed milestones, tracking progress against the master plan. You will identify and coordinate dependencies in plans across teams, facilitating continual planning in a complex operating environment. Provide support during implementation, ensuring requirements are accurately translated into technical specifications. You will also manage and supervise the practical aspects of integrating new digital products.
• Supplier Engagement & Value: Develop strong partnerships and engagement with suppliers to maximise delivery and value for money. Act as the main point of contact between internal teams and external delivery partners/suppliers. Liaise with external vendors to streamline product implementation and ensure effective collaboration to maximize delivery and value for money.
• Business Cases & Investment: Produce compelling business cases and supporting materials for informed investment decisions.
• Standards & Team Guidance: Ensure teams comply with appropriate standards. Provide guidance and support to Digital Systems Team members and wider capability teams, facilitating practical knowledge transfer regarding new tools and technologies.
• LMS Advocacy: Act as an expert and advocate for LMS technologies and tools, continuously reflecting and challenging the team on the best options for successful delivery.

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