Key Account Manager

Key Account Manager - Central London
UP TO £60,000 basic pa dependent on experience + 10% bonus + excellent benefits including private healthcare. Hybrid role - 3 days in office 2 home)
Company
A new exciting opportunity has arisen for a Key Account Manager with strong experience of managing larger high value accounts. You will be joining an established and growing tech company who are one of the leaders in their field and enjoy an excellent reputation. A hybrid role and on the days in the office, you will enjoy bright contemporary offices with a friendly and collaborative team and excellent benefits to include private healthcare. A great time to join this innovative company as they embark on their next stage of growth.
Role
This is great opportunity to join the Key Account Management team. The primarily responsibility will be the retention and growth for a defined set of accounts. Also ensuring the protection of existing revenue while delivering on SLA’s. In addition, the Key Account Manager will develop multiple strategic relationships within the customer base
As Key Account Manager you will provide customers with a range of dynamic solutions which will deliver high-impact business value through an extraordinary customer experience.
Responsibilities
* Creating and developing strong and sustainable relationships with relevant influencers at all levels within the customers’ organisation to achieve Revenue growth.
* "Owning" the customer relationship and taking accountability for the execution of the value proposition to the customer.
* Forecasting and reporting effectively on Salesforce all pipeline activity
* Negotiating renewals and ensure renewals are completed on time and in line with process.
* Achieve revenue upsell targets.
* Provide consultative advice to customers on how to obtain the best return on their investment.
* Carry out monthly and quarterly business reviews as required.
* Creation and maintenance of Accounts Plans that strategically develops the account.
Skills & Experience
* Some experience within a SaaS or ecommerce market.
* Strong account management experience managing high value key accounts
* Comfortable with technology to assist clients on product integration, etc. ensuring clients are getting the most out of the platform and products.
* Ability to prioritize, manage, and deliver on multiple projects simultaneously
* Excellent verbal and written communication skills
* CRM management and of maintaining a pipeline
* Ability to nurture relationships and know how to identify and build greater stakeholder relationships
* Positive attitude, team player, adaptable, resourceful, and self-starter who is able to work independently
* Good understanding of operational processes
* Commercially aware
* Good collaborator and used to working across different operational departments.
In return you will enjoy working with a dynamic team who are passionate about what they do with a company that is continually evolving. Also offers excellent benefits.
Key Account Manager / Customer Success Manager / Enterprise Account Manager / Strategic Account Manager / Senior Account Manager / Account Manager
Due to the volume of applications, please note that if we do not contact you within 10 days of the date this ad is posted, on this occasion please assume you have not been successful. We do however look forward to you applying for future roles