Account Manager

Job Description

As an Account Manager at Dalton Maag, you will develop and maintain long-standing, mutually beneficial relationships with prospects, agencies, and end-clients. Throughout each project lifecycle, you will guide customers through Dalton Maag’s service offering, proposing and delivering solutions that precisely meet their needs.

You will play an integral role at every stage of a project - from responding to new enquiries, preparing quotes, and compiling proposals, through to project planning, scheduling, and ongoing management, as well as general account administration such as CRM maintenance, invoicing, and aftercare.

You will act as a key contact for font licensing enquiries, logo and wordmark refinement requests, basic modification enquiries, and small custom projects, managing a portfolio of these smaller-scale engagements and conversions.

Across all aspects of your work, you will consistently communicate Dalton Maag’s distinctive value proposition. You will collaborate closely with the marketing team and Creative Directors to identify and develop new business opportunities, while continuing to support and grow an international client portfolio.

Required Skills and Experience

• Ability to manage multiple concurrent client projects from initiation through to aftercare

• Strong drive to build and develop long-term relationships with both agencies and end-clients

• Proven track record of meeting and exceeding sales targets across new and existing business

• Ability to identify customer requirements, articulate value, and convert opportunities across a diverse client portfolio

• Outstanding communication, facilitation, and negotiation skills

• Confidence in public speaking

• High level of commercial awareness

• Exceptional customer service skills

• Impeccable attention to detail with a thorough approach to record-keeping

• Excellent written and spoken English

Desired but Not Essential Skills & Experience

• Experience working within the creative industry

• Familiarity with competitive tendering processes

• Knowledge of technology and consumer trends

• Experience with creative software (e.g. Adobe InDesign)

Location

London, or flexible by arrangement.

Annual Salary

From £37,050 per annum, depending on experience.

Salary is reviewed annually.

About Dalton Maag

Dalton Maag is a typeface design studio founded in 1991. We collaborate with designers and branding specialists worldwide to help every client achieve their ideal typographic expression - from logotype refinement and font licensing to the creation of custom font suites.

Our team spans eighteen nationalities and speaks thirteen languages, bringing both design and technical expertise to every project, regardless of scope or ambition. Notable custom font projects include Airbnb Cereal, BBC Reith, and Lush Handwritten.

Our ever-growing font library features over 1,400 fonts across more than 60 families, ranging from versatile sans serifs and elegant scripts to classic serifs and distinctive display fonts - all expertly designed with extensive writing system and language support.