Duty Manager

This is an exciting opportunity for a high-performing, motivated individual to join a thriving wellness and fitness studio as a Duty Manager. The successful candidate will work closely with the Studio Manager and wider team to maximise sales, drive studio performance, and deliver exceptional customer experiences, always ensuring that the studio's core values are upheld. This role combines leadership, operational responsibility, and a passion for outstanding service, making it ideal for someone who thrives in a fast-paced, results-driven environment.

The Role...

● Salary: Pro Rata £29,000

● Working Hours: 30 hours p/w

● Leave: 28 Days per annum + half day for your birthday + additional holiday for length of service after two years.

● Flexible Working Hours

● FREE GOLD membership and 5 free classes per month for a friend.

● Leave: 28 Days per annum + Additional holiday for length of service after two years.

● Cycle to Work Scheme

● 20% discount on Company Academy Courses

This role offers an excellent opportunity to join a dynamic and growing fitness studio. As Duty Manager , the successful candidate will play a key role in ensuring operational excellence, delivering outstanding customer service, and driving studio performance, all while fostering a vibrant and supportive atmosphere within the team. If you're ready to take on this exciting challenge and grow your career in the wellness industry, we would love to hear from you.

Responsibilities:

Deliver Outstanding Customer Experience:

• Act as the first point of contact for customers, ensuring an exceptional experience from the moment they enter the studio.
• Handle bookings, payments, and customer queries via email, phone, or face-to-face interactions, ensuring seamless communication and service.
• Lead by example, ensuring the team maintains a high level of customer service and providing resources to meet studio standards.
• Train new starters, ensuring they are aligned with the studio’s values, tone of voice, and service standards.
• Monitor and improve customer service standards, consistently identifying areas of improvement and providing constructive feedback to the team.
• Oversee the studio’s cleanliness and presentation, working closely with the Studio Supervisor to maintain high standards across all areas, including treatment rooms, reception, and bathrooms.
• Drive sales, confidently advising clients on membership and package options, encouraging upselling, and ensuring the entire team is motivated and confident in meeting sales targets.
• Be the face of the brand, ensuring that all clients feel welcomed and valued at every touchpoint during their journey at the studio.

Deliver Operational Excellence:

• Ensure that the studio operates efficiently and meets established service standards set by the leadership team.
• Manage stock takes, working with the Studio Supervisor to keep discrepancies under 5% each month.
• Take responsibility for cash-ups, working alongside the team to ensure that all revenue is counted accurately, reconciling discrepancies, and ensuring receipts are stored safely.
• Oversee the ordering process, ensuring stock levels are optimised to support revenue goals.
• Ensure that all Health and Safety procedures are followed, with regular checks and updates to maintain a safe and compliant environment.
• Maintain facilities by overseeing the completion of maintenance checks and addressing any issues promptly.
• Report health and safety hazards in the daily report, escalating issues as required.
• Assist with rota management, stepping in to cover shifts or ensure coverage where needed.
• Collaborate with the Studio Supervisor to manage Front of House (FOH), feed back on team performance, and ensure smooth operations day-to-day.

Drive Studio Performance:

• Work closely with the Studio Manager and Studio Supervisor to track and drive studio performance, meeting both sales and operational targets.
• Actively manage ClassPass bookings and other booking systems to maximise studio occupancy and revenue.
• Create and maintain a sense of community within the studio, fostering a fun, friendly, and welcoming atmosphere for both new and returning members.
• Proactively identify areas for improvement in studio performance, suggesting creative strategies and ideas to increase membership and engagement.

Additional Responsibilities:

• The role is dynamic and additional tasks may arise as required to support studio goals and growth.

The Person:

• Previous proven leadership experience, ideally in a customer-facing role within a fitness or hospitality environment.
• Strong customer service skills, with a focus on ensuring a seamless and positive experience for all clients.
• Ability to multitask and remain calm in a fast-paced environment.
• Excellent communication skills, with the ability to engage with clients and staff at all levels.
• Passionate about people and development, with a focus on team engagement and performance.
• Strong delegation and time management skills.
• Brand ambassador: a genuine enthusiasm for the role, the brand, and its ethos.
• Flexible schedule, with the ability to work 5 days a week, including weekends.

Your recruiter for this role is Heloise Nangle, Co-Founder at Jobs In. Fitness, and can be contacted simply by applying for this role below. Jobs In. Fitness are a fitness recruitment agency, specialising in hundreds of fitness jobs in the UK like these. If you are keen to be considered please ‘apply now’. Please note that only applicants matching the strict criteria above will be contacted as part of the recruitment process.