Product Manager

Please note we are not able to facilitate Visa or Relocation Sponsorship at present or in the future and therefore can only accept UK based applications from candidates who are able to commute to HQ in London, Chiswick 1-2 times per week

🌍 London, Hybrid

⭐️ Our Perks

Values-driven culture – we’re really proud of our culture. 

🙌 Drive your own experience 

• Personalised Learning and Development Budget
• Hybrid working hours – Each team has their own Smart Working Charter that empowers you to do your work in the best way you can

✨ Empowering you to be your most authentic self 

• 25 Holiday Days + your local bank holidays
• 1 Birthday day – it only happens once a year!
• 3 So Giving Days - spend these days giving back to your chosen cause
• Religious Celebrations Leave
• Mental Healthcare – Sessions with Unmind
• Enhanced Family Leave

So Energy

Who we are

So Energy was created in 2015 because we knew energy suppliers could be better. Since then, we’ve grown rapidly but sustainably, with 300,000 customers and over 450 Energists (what we call our people). But we’re not done. We’re on the road to a net zero future, and thanks to our partnership with ESB, we’re well on the way. We’re customer-centric, tech-led, and passionate about sustainability.

We want to do the best we can for our customers, each other, and our planet, so we’ve created a workplace that's encouraging, supportive, and offers the opportunity for growth. As a company, we live by six core values that guide everything we do:

• Clear
• Honest
• Ambitious
• Inquisitive
• Caring
• Sustainable

The Role

Product Manager at SO ENERGY

Reporting into our Product Lead, Lydia Smith 👋, we’re looking for a Product Manager to join the team. 

We are seeking a motivated and customer-focused Product Manager to join So Energy. In this role, you will be a key contributor to the product vertical, collaborating with engineering, design, data, and business teams to deliver innovative and impactful solutions. You will support the Product Lead in driving product strategy, managing roadmaps, and enhancing digital customer experiences.

This role requires a detail-oriented professional with strong problem-solving skills, a data-driven mindset, and the ability to balance customer needs with business priorities.

Your Impact

In this hands-on, customer-focused role, you will execute product initiatives, gather insights to inform decisions, and contribute to the overall success of the product vertical. Your contributions will help improve customer satisfaction, optimize processes, and drive measurable business outcomes

What you’ll be getting up to:

• Collaborating with the Product Lead to define and execute the product vision, strategy, and roadmap.
• Embedding customers at the centre of product decisions, leveraging data and insights to inform strategies and solve problems.
• Partnering with engineering and design teams to deliver high-quality features and enhancements.
• Using online and offline customer insights, including research, complaints, and reviews, to inform decisions.
• Prioritising product initiatives based on business impact, customer needs, and feasibility.
• Focused on delivering value quickly by identifying the thinnest slice of solutions to test hypotheses.
• Monitoring and analysing product performance metrics to drive continuous improvement.
• Supporting the Product Lead in stakeholder management, ensuring alignment with business goals.
• Championing your product within and outside your team to inspire collaboration and innovation.
• Setting ambitious KPIs and aligning efforts to deliver measurable outcomes.
• Contributing to an Agile culture by participating in sprints, retrospectives, and collaborative planning sessions.
• Acting as an ambassador for the product community, sharing knowledge and fostering best practices within the team

This role will be a great fit if:

• Proven experience in a product management role, ideally within a digital environment.
• Strong analytical skills with a data-driven mindset to evaluate performance metrics and inform decisions.
• Ability to collaborate effectively with cross-functional teams, including engineering, design, and business stakeholders.
• Exceptional communication skills, capable of presenting ideas and updates to diverse audiences.
• Comfortable managing competing priorities in a fast-paced environment.
• Familiarity with Agile methodologies and experience working in iterative development cycles.
• Passionate about creating exceptional customer experiences and solving complex problems.
• Experienced in using optimization tools, journey analysis tools, and customer insight methods.
• Comfortable with ambiguity in a fast-paced, scaling environment and adaptable to changing market needs.
• Experience in the energy or a highly regulated industry is advantageous but not essential.
• Proven ability to validate assumptions and hypotheses through data and customer feedback.

Research shows that some people are less likely to apply for a role unless they are 100% qualified. Your experience, skills and passion will set you apart so tell us about your achievements, irrespective of whether they are personal or work-related, tell us about your journey, and about what you learnt.

So, if this role excites you, don’t let our role description hold you back, get applying!

Want to tailor your application? 

Hiring Process

1. Talent Interview with the Talent Team
2. Technical Interview with our Product Lead and Product Consultant
3. Culture interview with our Tech Director and People Partner

Support – If you have a medical condition or an individual need for an adjustment to our process, and you believe this may affect your ability to be at your best – please let us know so we can talk about how we can best support you and make any adjustments that may be needed.

Our Values

We look for people who share our values and can add to our culture. Values are shared beliefs that guide our decision-making, culture is how we function as a group and how we live our values as individuals.

Clear - The energy industry can be pretty complex so we strive to provide clear communication to our customers and colleagues

Honest - Transparency is key, Whether that's providing clear bills to our customers or trusting our staff to do the right thing.

Ambitious - All of us are ambitious about the future of So Energy and what we can contribute to it.

Inquisitive - We are also questioning the Status Quo to see if there is a better way to do things for our customers

Caring - We care about the work we are doing, our customers and our colleagues
Sustainable - As a renewable energy company we are providing sustainable products but we also care about sustainable careers. That's why learning and continuous development is so important to us.

Diversity, Equity, Inclusion & Belonging

At So Energy, we’re committed to cultivating an environment that promotes diversity, equity, inclusion and belonging. We are a global community and we believe our unique qualities should be celebrated as they are critical to our innovation. It’s essential to us that you bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, caring responsibilities, neurodiversity, or otherwise. Inclusion isn’t just an initiative at So Energy. We strive to embed it not just into our values but throughout our entire culture.