Assistant Merchandiser

Join the Legacy and Future of West Ham United

Founded in 1895, West Ham United is a club that blends rich tradition with a forward-thinking approach, creating an exciting, ever-evolving football culture. Based in the heart of London, we proudly call the London Stadium home — a state-of-the-art venue with a capacity of 62,500, making it one of the largest in the country. We are also dedicated to providing the most affordable Premier League tickets in London, championing Accessible Family Football for all.

Our women's team, achieving professional status in 2018, has soared to new heights in the Women’s Super League and reached the prestigious FA Cup final. Meanwhile, our cutting-edge Academy, which opened in 2019, is nurturing future stars, producing first-team players like Declan Rice and Ben Johnson.

With ongoing improvements to the stadium, including the iconic Billy Bonds Stand, West Ham is constantly evolving, making sure our fans experience the best in matchday atmosphere and comfort. We are also incredibly proud to hold the Disability Confident Leader status, reflecting our dedication to inclusivity and accessibility.

As we continue to grow, so does our workforce. With a dedicated team of 300 core staff and 500 event and Foundation employees, West Ham United offers a truly unique working environment. We’re especially proud to have been awarded the Premier League’s Advanced Equality, Diversity, and Inclusion Standard in 2023 — our second consecutive recognition — underlining our ongoing commitment to fostering an inclusive, diverse, and dynamic workplace.

Join us and become part of a club that stands at the crossroads of history, ambition, and innovation. West Ham United is where passion, progress, and inclusivity come together to create something special.

Why Join Us?

Diversity & Inclusion: We believe a diverse team drives creativity and strengthens performance. We welcome applicants from all backgrounds and identities to apply.

Health & Wellbeing: We are committed to protecting the physical and mental health of our staff, ensuring a balanced and supportive work environment.

Career Growth: As part of a premier football club, you will have opportunities to grow and innovate in an exciting and fast-paced environment.

If you’re ready to bring your passion for Retail and football to one of the world’s most iconic clubs, apply now!

Job Title: Assistant Merchandiser

Department: Retail

Location: London Stadium

Reports to: Merchandiser

Contract Type: Full-Time, Permanent

Salary: Competitive

West Ham United Football Club is one of the most historic and passionately supported football clubs in the UK. With a rapidly growing fan base and an expanding global reach, our retail division is key in offering supporters a seamless and inspiring shopping experience—both in-store and online.

We are now looking for a proactive and detail-oriented Assistant Merchandiser to support our team in delivering the right product, at the right time, in the right quantities to meet fan demand and drive commercial performance.

Key Responsibilities:

Stock Management

• Monitor and manage stock replenishment to retail locations.

• Support the Merchandiser in conducting regular stock reviews and future stock planning.

• Assist in updating and maintaining the range plan in collaboration with the Buying team.

• Provide analytical support for WSSI management and ensure all associated documents are up to date.

Sales Analysis

• Prepare and update the weekly trade pack and its supporting documentation.

• Own and manage daily sales reporting to support trade performance analysis.

• Assist in end-of-season/event reviews to inform future strategy.

• Deliver insights on omnichannel performance, including store-level and online sales analysis.

Forecasting Support

• Oversee stock flow for core lines to support the Never Out of Stock (NOOS) strategy.

• Conduct historical sales analysis to guide future buying decisions at style and size levels.

Product Lifecycle Management

• Maintain accurate product classification (e.g., pricing, seasonality, status).

• Provide data-driven insights to support promotional and markdown strategies.

Product Launch Execution

• Coordinate with stakeholders to ensure the timely and accurate launch of new product ranges.

• Align stock allocations with the range plan across relevant sales channels.

• Support post-launch analysis to evaluate range performance and inform ongoing trade decisions.

Intake Management

• Track and manage the delivery schedule, flagging any potential risk to sales due to late deliveries.

• Partner with Buying to ensure consistency and accuracy across intake reporting tools.

Key Skills & Experience:

• Minimum of 2 years’ experience within a buying and merchandising team, with a solid understanding of key performance indicators (KPIs.)

• Strong numerical and analytical abilities, coupled with a commercially focused mindset.

• Proficient in Microsoft Excel , with foundational knowledge of dashboards and reporting tools such as Power BI.

• Excellent communication and interpersonal skills, enabling effective collaboration with cross-functional stakeholders.

Benefits on offer (may vary based on contract type and location)

• 25 days annual leave plus your birthday off
• Pension and life insurance
• Healthcare cash scheme
• Travel season ticket loan
• Cycle to work scheme
• Priority access to apply for match tickets
• Discounted season tickets
• Staff discounts in the club store, café and our official partners products and services
• Discounted gym membership and onsite fitness room facilities
• Family friendly leave policies
• Company Social events

EDI Statement

Our club's history is rooted in a solid commitment to equity, diversity, and inclusion, and we openly strive to be leaders in promoting EDI values. West Ham United is tactical in its approach to addressing inequity and prioritising the undertaking of meaningful and lasting change for all.

We prioritise removing barriers to attracting and engaging the best talent from all communities. We are proactive in creating equal access to opportunities and benefits for everyone and a discrimination-free environment where everyone experiences being treated with dignity and respect regardless of their background, circumstances, or protected characteristics.

Safeguarding

At our Club and Foundation, we advocate a proactive approach to ensure every child and adult has the right to experience safety and be treated with care, respect, and dignity. Therefore, we prioritise protection from harm and promote safeguarding good practice and compliance as an integral part of all our operations and engagement. This includes conducting robust, safer recruitment checks to identify any potential risks associated with individuals who may pose a threat to children or adults who are at risk of harm.

Everyone, including third parties who work with the Club or the West Ham Foundation, is responsible for ensuring the safety and well-being of vulnerable individuals. It is non-negotiable to remain vigilant, promptly report any concerns as outlined in our safeguarding policies and guidelines, and take decisive action to prevent harm, abuse, and neglect. Each person must actively contribute to creating a safe environment for everyone.

How to Apply

To apply, Please reply to the link with your full CV and a supporting statement outlining your motivation for applying and how you feel you meet the the profile of the candidate we are looking for.

The deadline for applications is Midday Wednesday 28th May 2025. Please note that the vacancy may close early if there is a high volume of applicants.

Queries

Thank you for your interest. If you have any queries, or require support with your application, please contact [email protected]