Lettings Administrator

Job Title: Lettings Administrator

Location:  Richmond

Brand : Chancellors

Salary : £25,000

About Chancellors:     

Chancellors is one of the UK’s leading estate and lettings agencies, with a proud history dating back to 1807. With over 40 interconnected branches across Southern England and Mid Wales, we have built our reputation on expert local knowledge, exceptional service, and an unwavering commitment to our customers.

For generations, we’ve helped people buy, sell, let, and rent property with confidence. Our strong presence across Berkshire, Buckinghamshire, Oxfordshire, Hampshire, Surrey, London, Herefordshire, Wiltshire, and Mid Wales ensures we understand the communities we serve and the property markets that shape them. Chancellors is proud to be part of LRG, one of the UK’s largest and most forward-thinking property services groups. Backed by the scale and strength of LRG , we continue to focus on what we do best: delivering expert, local service with a personal touch.

Job Summary and Key Responsibilities:

This is an exciting opportunity to join our Richmond branch as a Lettings Administrator. We are looking for highly organised and outgoing administrator in a client focused role that rewards excellent customer service and
attention to detail.

Duties will include:

• Build strong relationships with clients to encourage future business and deliver strong client retention
• Follow the procedures and process maps ensuring that all key time scales are met
  • Verify tenant’s applications, obtains references, arranges inventory, EPC’s, gas, electricity, provisions of works as required
• Investigate and resolve queries and problems. Ensure that all queries are dealt with promptly and effectively and action is always taken in line with agreed service standards
• Complete exchange of contracts process
  
• Issue correct documentation including letters and legal documents to all relevant parties in a timely manner
• Make quality system notes of key conversations. Confirm all conversations by email or letter.
• Maintain and update property files and computer data bases filing emails and documents in a timely manner
• Liaise with third party supplier to arrange works to be undertaken
• Ensure that all relevant people are kept informed and up to date with progress particularly in relation to client issues / complaints.
• Manage expectations and follows through positively in accordance with service
  standards
• Take appropriate action to pre-empt complaints. Escalate all complaints to line manager on receipt.
• Comply with lettings administrative procedures and all relevant legalisation, Codes of Conduct and
  Practice and Due Diligence procedures
• Develop and applies an understanding of legal requirements
• Ensure stationary supplies are maintained which is to include any marketing materials
• Arrange inspections with tenants
• Conducting inspections as requested by Line Manager

Skills required:

• Highly organised with acute attention to detail
• Able to work to tight deadlines and deal with high volumes
• Able to prioritise
• Good standard of written English
• Stay calm and positive under pressure
• Quick to learn and follow procedures

What we can offer you:

• Proven track record for career growth and advancement within the company  
• Market leading training and ongoing professional development  
• Supportive and collaborative team environment  

Benefits:

• Access to an Employee Assistance programme including access to a virtual GP 24/7 and mental health first aiders.   
• Retail discounts.   
• Regular awards & incentives for Top achievers.   
• Generous holiday allowance, increasing by 1 day per year based on service, plus bank holidays.
• Excellent parental leave & company fertility policy in place.   
• Structured training & support.   

Chancellors as part of LRG, are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team, who shares our commitment to excellence in the Real Estate Industry.      

LRG does not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referral from Recruitment agencies, and any such submissions will not be considered.