Night Porter - Front Office - Jumeirah Lowndes

About the Hotel and Jumeirah:

Jumeirah Lowndes is a boutique hotel located in Belgravia, one of London’s most exclusive neighbourhoods. The contemporary retreat is located just moments away from key attractions including Hyde Park and the Royal Albert Hall. Guests have complimentary access to all facilities at the nearby Jumeirah Carlton Tower, including the health club and spa.

About the Job:

An opportunity has arisen for a Night Porter in Front Office to join our team at Jumeirah Lowndes.

The main duties and responsibilities of this role are:

• Attend briefings and meetings as requested.
• To ensure that all guest requests, requirements and complaints are attended to promptly and acted in the correct manner.
• To have a thorough and up-to-date knowledge about the activities in and around town and to establish business contacts for follow up on guest requests.
• To comply with the requirements of the Executive Offices delivery of documents and messages.
• To monitor the telephone message printer and ensure that messages are distributed every 20 minutes.
• To be aware of all hotel facilities and the layout of the hotel.

About you:

The ideal candidate will have the following:

• Is fully aware of his/ her work schedule and ensures adequate notice is given with circumstances when he/ she is prevented from adhering to the schedule.
• Reports any incidents, complaints, suspicious persons or safety hazards immediately.
• Ensure strict control is adhered to when receiving and returning keys and whilst in his/ her possession.
• To report for duty punctually wearing the correct uniform / attire, name badge, maintain a high standard of personal appearance and hygiene, and adhere to the hotel and department grooming standards.
• To provide a friendly, courteous and professional service at all times.

About the Benefits:

Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brands in the hospitality industry. This includes…

• Competitive salary + excellent service charge
• Extra holiday for significant Birthdays (21.30.40. etc.)
• Life insurance
• Jumeirah perks website access – discount
• F&B and Spa treatment discount
• Lieu day if you work on Bank Holidays
• Dry cleaning of uniform or Business attire
• Meals on duty
• Employee assistance programs
• Wellness benefits – Chiropodist, Flu jabs, and more!
• Taxi service after hours
• Social events & recognitions programs
• Ongoing training & development
• Wedding/Baby gift
• Cycle scheme
• Internal transfer scheme
• Eye test and discount for VDU users
• Dental cash back plan
• External transfer scheme

3 Months’ Service:

• Company Sick Pay
• Travel Card Season Ticket Loan
• Live Your Guest Life Stay

6 Months’ Service:

• Jumeirah Discounts –Stays in other Hotels
• Cycle Scheme
• Internal Transfer Scheme
• Eye Test & Discount for VDU Users
• Dental Cash Back Plan

1 Years’ Service:

• External Transfer Scheme

2 Years’ Service:

• Group Pension Plan with enhanced contributions
• Income Protection Scheme