Senior Ecommerce Performance Manager

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to accomplish their financial goals and help them save time and money.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Job Description

We're looking for a Senior Performance Manager to join the eCommerce team. You will optimise and personalise the commercial performance and customer experience of all pages that sit across Experian's consumer site.

Your responsibilities will include:

Trading meetings: you will contribute performance updates and analysis on key metrics and journeys for weekly trading meetings with senior stakeholders. Lead weekly trading calls with the eCommerce team to stay close to our performance against sales and revenue targets.

Performance analysis: rigorously monitor conversion rate performance across all commercial journeys on our app and web platforms. Provide detailed insights into customer behaviour, engagement and funnel analysis to help the business understand the effectiveness of our customer experience and product.

Forecasting: collaborate with teams across the consumer business to develop and produce accurate monthly and daily forecasts for our core KPIs. Track performance against these forecasts and identify opportunities for revenue growth.

Optimisation test analysis: support Optimisation Managers to analyse the longer-term performance and revenue trajectory of A/B tests. Review roadmap and set up of tests, applying advanced analytics and statistical methodologies to improve the robustness of our optimisation testing.

Personalisation performance: you will support Optimisation Managers to monitor and report on the overall revenue performance of our personalisation models. Identify areas of opportunity and potential metric cannibalisation. Support the team in setting up model tests and reviewing the outputs.

Identifying opportunities: inform our long-term strategy and short-term commercial opportunities through analysing our customers and how they interact with us, across all demographics and segments. Champion a data-driven approach to all eCommerce activity.

Automate reporting: work with the Analytics team to QA the accuracy of our reporting.

Qualifications

We're looking for someone to be the heartbeat of our trading rhythm, have a passion to drive commercial performance and help us identify areas of opportunity.

• Strong understanding of commercial trading and insights
• Comfortable writing and executing SQL queries
• Proficient in GA4 (experience in Mixpanel is desirable)
• Strong understanding of A/B testing and test statistics
• Highly numerate and data-driven
• Excel skills (can maintain complex spreadsheets)
• Experience analysing customer trends and behaviours
• Good understanding of frequentist and/or Bayesian analysis methodologies

Additional Information

Benefits package includes:

• Hybrid working
• Great compensation package and discretionary bonus
• Core benefits include pension, bupa healthcare, sharesave scheme and more
• 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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