Capital Card Officer

Join our award-winning Capital Card® team and help us make a real difference to the lives of people in recovery.

The Role
We are looking for a motivated and organised individual to join us as a Capital Card Officer in our Central Services team and help deliver our innovative reward programme for people who use our services - the Capital Card®. This is a fantastic opportunity to be part of a small, supportive team that works across all Via services.

As a Capital Card Officer, you will play a key role in supporting the day-to-day running of the programme. You’ll work closely with services to ensure the Capital Card is embedded, accessible, and making a positive impact for those who use our service. You’ll help build relationships with our network of spend partners, support with marketing and promotion, and ensure everything runs smoothly behind the scenes.

This is a varied role where no two days are the same - you’ll be supporting services, attending events, managing accounts, and contributing to the ongoing development of the Capital Card offer.

The Service
The Capital Card® is Via’s award-winning reward scheme. Through the programme, people earn points by engaging with their treatment and recovery and spend them on positive activities, goods, and services in their community.

The Capital Card is managed by a small, central team that supports all Via services across multiple boroughs. We work with over 150 local spend partners and organisations to provide meaningful, recovery-focused opportunities.

Location
The role is part of Via’s Central Services team and offers flexible, hybrid working. Some travel to Via services and external partners will be required, due to some services geographical location, a driving licence would be essential.

To see the generous range of benefits we offer at Via including 30 days annual leave for all new starters, our health and wellbeing initiatives, financial perks and development opportunities – visit our Benefits Package

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Via, we are dedicated to building a diverse, inclusive, and authentic workplace — so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this role.

For an informal chat about the role, please contact Gary Gemmell, Capital Card Manager via [email protected]

The closing date for applications is Wednesday 16 July at midnight.

Interviews are likely to take place on Tuesday 22 July.

All our applications are sifted by humans. Please send us applications that reflect your own knowledge, experience and values — not applications generated by artificial intelligence (AI).

Proud member of the Disability Confident employer scheme

Disability Confident

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .