Duty Manager - London Hilton on Park Lane
- Occupy the hotel lobby and other public areas, particularly at busy times
- Engage Guests in conversation and provide general assistance
- Manage, record, and resolve promptly all Guest complaints
- Coordinate the services and special facilities provided to long-stay Guests
- Follow credit procedures and ensure they are applied
- Stay current with all hotel products, services, policies and emergency procedures
- Monitor Guest satisfaction reports and implement actions to improve results
- Coach and train front desk team in conjunction with front office management.
- Perform check in and check outs as required.
- Answer guest queries prior, during and after stay.
- Handle, record and follow through with management issues or emergencies that arise
- Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.
- Leading from the front and being flexible to take on any duty required to keep the operation of hotel working as smoothly as possible.
- Covering Night Manager during absence.
- An Extremely team oriented person with great leadership skills and exceptional communication skills
- Previous supervisory experience in a similar standard and size hotel or Duty Manager in a smaller hotel.
- Good knowledge of Health and Safety and security procedures
- Calm, efficient and the ability to work well under pressure
- A strong passion for delivering exceptional levels of guest service and the ability to deliver this through your team
- It would be advantageous (not required) in this position for you to demonstrate knowledge of OnQ PMS.
Recommended Jobs
Director, Publisher Development - AdTech
Director, Publisher Development -AdTech An opportunity to join a thriving AdTech company as Director of Publisher Development. This is a crucial position to the current and future growth and s…
Sales Internship
Sales Internship (3 months) | Home Made Calling all students! Come and join our Sale Development Executive team for the Summer of 2026! During your time with us, you’ll have the opportunity to …
Associate - Property Management
Role Overview We are looking for an experienced and proactive Commercial Property Manager to take responsibility for the day-to-day management and strategic oversight of a portfolio of commercial …
Rosters Development Assistant Manager
Rosters Development Assistant Manager - Kings Cross, East Side Offices About the role At GTR, our people keep Britain moving. As a Roster Development Assistant Manager, you'll play a vital role…
Biology Teacher
Biology Teacher In the heart of Lewisham an 'Outstanding' Secondary School are on the hunt for a Biology Teacher for a Jan/April start. This is a permanent, and full-time contract. The Head Teacher …
Payroll Administrator
The position will be working within the small and friendly payroll team assisting with the processing of weekly payroll for 450 + employees using SAGE 50 Payroll/ Other duties include proces…
Head of Motion
Working at Stella McCartney is a truly rewarding experience. As a luxury fashion company with a strong ethical standpoint we are leaders and innovators in our industry. Overview The Head of Motion …
Sr Product Manager Geo Expansion
Join us at Entrust At Entrust were shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible global workplace we empower careers fo…
KS1 Teacher | Thriving Primary School in Bromley |...
Are you a dedicated KS1 Teacher looking for a Full-Time role with a January 2026 start? A welcoming Good primary in Bromley is recruiting a passionate KS1 Teacher for a Full-Time post. The appointed …
Roadside Technician - Heathrow
Join the RAC as a Roadside Technician Join the team that keeps the UK moving. As a Roadside Technician, you’ll receive: A market-competitive base salary of £40,000 (inclusive of London Weighti…