Director of Operations
- Develop and implement an operational strategy and business plan for the complex, balancing commercial, cultural, urban and community objectives.
- Oversee pre-launch mobilisation across all areas of the complex, including facilities management, venue hire, events, catering, safety, security, and front-of-house operations.
- Establish and lead the operations team, aligning them with wider organisational goals and transformation initiatives.
- Manage stakeholder engagement across public and private sectors, including internal service leads, delivery partners, commercial tenants, residents, and local organisations.
- Develop a brand and messaging strategy aligned with the overall destination vision and placemaking goals.
- Lead negotiations with suppliers, operators, and lessees, ensuring all commercial arrangements support long-term success.
- Build strong working relationships with elected officials, senior leaders, and community forums to promote inclusive access and cultural value.
- Monitor operational performance, manage budgets, drive income generation, and ensure value for money.
- Ensure compliance with licensing, health and safety, accessibility, and security regulations in collaboration with key services.
- Support marketing and communications efforts to raise the profile of the complex and promote its events and services.
- Foster a high-performing, inclusive team culture that reflects public service values and customer-first principles.
- Demonstrable Senior-level experience overseeing operations in complex, mixed-use space, multi-stakeholder setting.
- Strong people leadership skills, with experience building and managing cross-functional teams.
- Proven ability to lead stakeholder engagement, negotiations, and cross-sector collaboration.
- Expertise in managing budgets, commercial contracts, and revenue-generating services.
- Operational knowledge of facilities management, venue hire, event delivery, and compliance.
- Background in placemaking or managing civic, cultural, or public-use destinations.
- Comfortable working in politically sensitive environments, with high-level stakeholder diplomacy.
- Strategic thinker with a focus on delivery and continuous improvement.
- Strong project management and mobilisation experience.
- Excellent interpersonal and communication skills, able to engage effectively at all levels.
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