Service Design and Transition Lead
Job Details
Service Design & Transition Lead
Location: London - 1/2 days p/week onsiteRate: £650 - £750 p/day (Inside IR35)
Duration: 6 months initially, with a view to extendI'm currently looking for a Service Design & Transition Lead to join a major business and technology transformation programme.The programme is replacing a number of legacy platforms, with Dynamics 365 and the wider Microsoft ecosystem at the heart of the new environment.The main focus of the role will be making sure the new platform is properly set up and ready to move into live BAU service.You'll be working across the programme, IT Service Management, technology teams and suppliers to put the right support model in place. You'll be involved in:
- Defining L1/L2/L3 support and escalation routes
- Agreeing support hours, SLAs and supplier responsibilities
- Making sure monitoring and operational processes are in place
- Planning knowledge transfer from the programme into BAU
- Supporting go-live, early life support and the move into steady-state
- Defining what capability needs to remain in-house
- Working with suppliers around handover and transition
- Making sure the service is genuinely ready to operate
- Strong experience in Service Design and/or Service Transition
- Experience taking a major platform or transformation into BAU
- Good understanding of ITSM / ITIL
- Experience working with managed service providers and suppliers
- Strong stakeholder management skills
- Dynamics 365 / Power Platform experience would be a big plus
- Experience with platforms such as ServiceNow, Salesforce, SAP or other complex SaaS environments would also be relevant
#ServiceTransition #ServiceDesign #ITSM #Dynamics365 #PowerPlatform #ContractJobs #ITJobs
Company
They have a global team of specialist and established consultants across the UK, Europe and Asia, giving them unparalleled knowledge of their market place. We place on a contract and a permanent basis, in roles ranging from Student Actuary to Chief Actuary.
Company info
- Website
- Telephone
- +44 (0) 207-649-9464
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