Delivery Lead

Delivery Lead

Permanent

Farringdon, London - Hybrid

Purpose of the Role

The Delivery Lead owns TCEU’s agile operating standard, line manages all Scrum Masters, and is accountable for delivery quality across every team. At 50% billability, this role holds one Product Delivery team directly while spending the remaining time on community leadership, standards, coaching and release coordination.

Key Responsibilities

1. Agile Practice & Delivery Standards

• Define and embed a consistent TCEU agile delivery standard across all teams — covering sprint ceremonies, estimation, Jira usage, team reporting and retrospective practice.

• Drive delivery health reviews and continuous improvement across the agile community.

• Ensure teams can interoperate — consistent working patterns that allow movement between teams without breaking rhythm.

• Coordinate release activity across teams, ensuring delivery is smooth, consistent and continuous.

2. Scrum Master Line Management

• Line manage all Scrum Masters across TCEU.

• Run regular 1:1s, performance reviews and development conversations.

• Identify capability gaps across the Scrum Master community and develop plans to close them.

• Cover sickness and holiday for Scrum Masters as required.

• Coach and develop Scrum Masters to operate with increasing autonomy and delivery impact.

3. Cross-functional Delivery Co-ordination

• Partner with the Senior Product Manager to align delivery capacity with roadmap commitments.

• Partner with the Programme Lead to ensure sprint execution and programme governance stay in sync.

• Ensure burndown visibility, demand vs. capacity alignment and blocker escalation are consistent across all teams.

• Provide proactive early warning of delivery risk to the Head of Product & Delivery.

4. Escalation & Accountability

• Own delivery-level escalation — team blockers that cannot be resolved at Scrum Master level escalate to the Delivery Lead.

• Technical issues escalate to the relevant Lead Engineer; product issues escalate to the Senior Product Manager.

• Ensure escalation paths from all teams are clear, consistent and fast.

• Accountable for delivery quality, agile standards and Scrum Master community performance across TCEU.

Competency Expectations

The expectations below reflect the behaviours and skills required to operate effectively at this level:

Problem Solving & Decision Making

Owns cross-journey or multi-agile-team problems within a domain, challenging outdated ways of thinking to drive innovation. Anticipates and resolves inter-team trade-offs and constraints with minimal escalation, using data and scenario planning. Shapes domain-level priorities and influences sequencing across squads.

Technical Expertise

Has deep knowledge of the domain and product, with a strong understanding of its connections to adjacent products, platforms and markets. Guides solution directions across squads, framing guardrails and principles that technical and design teams work within. Uses metrics and financial impact to steer investment, and regularly spots opportunities to simplify, consolidate or reuse capabilities across teams.

Communication & Collaboration

Engages a wide stakeholder set, including Senior functional leaders, to build alignment on direction and trade-offs. Facilitates cross-team sessions to resolve conflicts, align roadmaps and define shared outcomes. Tells a compelling story backed by data and customer insight. Represents the domain in internal forums and contributes to external conversations where appropriate.

Leadership

Provides leadership across multiple agile teams. Acts as a role model for product and supports decision-making with the broader PO community. Deliberately develops others through mentoring and structured feedback. Influences hiring, onboarding and capability-building for the product community in their domain.