IT Level 3 Apprenticeship - Computershare

IT Level 3 Apprenticeship - Computershare

About Computershare:

Computershare is a global company that helps keep track of who owns shares in big businesses. Think of us as the behind-the-scenes team making sure investors get paid their dividends, can vote on company decisions, and can buy or transfer shares easily. We also help companies run employee share schemes, making it simpler for people to own a piece of the companies they work for.

We give you a world of potential:We have an incredible opportunity for an IT Apprentice to join the team. Within this role, you will be able to make a real difference in the work you do and what you provide to others in the business. In this office-based position you’ll experience a supportive approach to your wellbeing and continuous learning opportunities in our friendly and inclusive workplace.

Why Computershare is a great company to work for:

• Our leadership team are invested in developing and training our employees, so you will have the opportunity to carry on learning and progressing.
• You will be working within a supportive department, where the teams are focused on being the best.
• We’re a global organisation; you’ll be exposed to the wider business and opportunities to work in a global capacity.

A role you will love:

You will play a crucial role in providing extensive support and advice on a wide range of IT services and technologies. Your role will involve investigating, diagnosing, and resolving complex issues related to hardware, software, and connectivity, as well as supporting and delivering a pipeline of project work.

Key responsibilities include:

• Provide wide-range technical support and solve problems to make technology straightforward for clients.
• Maintain clear communication with the technology team and internal customers, ensuring all incidents and requests are handled effectively and within agreed service levels.
• Provide physical support on site carrying ensuring excellent workspace environments.
• Regular housekeeping of IT equipment.
• Asset control and security.
• Supporting 2nd and 3rd line support teams.
• You may be also required to travel to other sites across the UK and Europe.

Key skills required:

• We are looking for someone who has meticulous attention to detail, strong communication and written skills. You will have experience of working in a high-pressure environment, supporting a diverse range of users.
• Experience with Windows Active Directory, Microsoft Office 365 suite, Azure Active Directory.
• Practical experience in a busy technical support environment.
• Familiarity with security threats and mitigation strategies, and expertise in modern EUC solutions such as Windows 10/11, MS Office 365.
• Strong technical, analytical, and interpersonal skills to drive continuous improvement and effective process automation.
• Excellent communication skills and stakeholder management.

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
• You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
• If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

Working hours:

37.5 hours per week

Benefits:

• Flexible work to help you find the best balance between work and lifestyle.
• Health and wellbeing rewards that can be tailored to support you and your family.
• Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.
• Extra rewards ranging from recognition awards and team get together to helping you invest in your future.
• And more.

Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow.

Future prospects:

• 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

How to apply

To apply for this role and to find out more, please click on the apply button. Please note that applications may close before the application deadline, so apply early to avoid disappointment.