Underwriting Operation Analyst - Insurance

Underwriting Operations Analyst - Insurance - London

This role is an essential part of the Technical Operations Team, and the purpose of the role is to complete and support the risk capture and endorsement processing, ensuring the accurate and timely capture of appropriate data.

Duties & Responsibilities

Binding and Endorsement Processing

• Ensure, maintain and be responsible for the entry and accuracy of data within the underwriting system of record from the underwriting slips and endorsements for inwards business across multiple Lines of Business.
• Forge strong working relationships with key stakeholders and take ownership for managing relationships with specific underwriting teams.
• Support the team initiative of improving the Binding and Endorsement Operational function by reviewing existing processes and creating efficiencies.
• Manage and resolve Binding and Endorsement Queries promptly and accurately using the Query management tool and regular face-to-face communication with Underwriters and Underwriting teams and email and TEAMS communication with the outsourced processing teams.

Performance Monitoring & Reporting

• Ensure full understanding of month end procedures and that all deadlines are completed in a timely manner.
• Review and respond to complex queries received from internal and external stakeholders in a timely and manner.
• Participate in key meetings and lead where required.
• Take ownership of relevant responsibilities ensuring that all the SLA’s are met on time with no exceptions.
• Fully support both internal and external audits ensuring all action points arising from the audit are completed within given deadlines.

Minimum Qualifications, Skills & Experience

• Demonstrated Operations Experience.
• 5 years’ experience in a similar operations role.
• 5 years’ experience dealing with one of the following classes of business Aviation, Marine, Property.
• 5 years’ experience dealing with one of the following policy types: excess of loss, treaty, delegated authority insurance policy types.
• A practical understanding of Underwriting systems.
• Basic competency in MS Office applications: Word and Adobe Standard required.
• Advanced Outlook and Excel skills.
• Demonstrated ability to master new concepts quickly and take initiative with own personal development.
• Ability to develop relationships with key stakeholders both internal and externally across the Company.
• Must be able to self-lead and work effectively both independently and with teams.
• Demonstrated ability to deliver and manage accurate thoughtful detail-oriented work within tight deadlines.