Product Manager

Freight forwarding is a $200B+ industry you might not know about, but it’s the backbone of the global economy, ensuring goods move seamlessly around the world. Freight forwarders—like DHL, FedEx, and UPS—act as “travel agents” for goods, managing the complex operations that keep supply chains running.

Surprisingly, this critical industry remains largely untouched by modern software, with many processes still managed manually or through outdated systems. The eco-system is so fragile that one missed email can disrupt an entire shipment, leading to delays, poor service, and financial losses.

At Raft, we’re building an AI platform to automate freight operations. From auditing invoices and preparing customs filings to syncing information across systems, we empower operators to work more efficiently and accurately. The impact? Faster service, fewer errors, and more time for businesses to focus on growth and customer service.

We’re fortunate to have the support of top investors who are just as passionate as we do about transforming the industry, including Eight Roads (Alibaba, Spendesk, Toast), Bessemer Venture Partners (LinkedIn, Twilio, Shopify), Episode 1 (Zoopla, Betfair, Shazam), and Dynamo Ventures (Sennder, Stord, Gatik). 

Role Overview:

As a Product Manager, You'll manage an independent product line with your own team, driving the creation of valuable, customer-focused solutions that align with our business success. We're looking for a natural product leader, passionate about complex problems and curious about how AI will change how we work. Someone who always starts with a clear product vision & customer impact then works backwards to figure out the best way to deliver it, challenging all current assumptions, and is able to be laser focused on the right opportunity to execute. 

What You Will Do:

1) Product Strategy and Vision:

• Define the product roadmap and strategy, aligning with the company's overall vision and objectives.
• Conduct market research, analyze industry trends, and gather customer feedback to identify new opportunities and inform product decisions.
• Define product requirements and user stories based on market needs, competitive analysis, and customer feedback.

2) Product Execution:

• Collaborate with cross-functional teams, including engineering, ML, design, and QA, to deliver an exceptional user experience.
• Manage the product development lifecycle, including gathering requirements, setting priorities, coordinating sprints, and ensuring timely delivery of product milestones.
• Work closely with the engineering team to define technical specifications, resolve issues, and make trade-offs based on resource constraints and business priorities.

3) Stakeholder Management:

• Work closely with sales, marketing, and customer support to gather feedback and incorporate it into product development.
• Collaborate with the sales team to develop sales collateral, product documentation, and training materials to support product launches and customer adoption.
• Conduct product demonstrations, presentations, and training sessions for internal teams and external clients.

4) Product Growth:

• Define metrics to monitor your product impact and evaluate the success of your products in an objective and meaningful way
• Monitor key product metrics and analyze data to identify areas for improvement and optimization.
• Continuously iterate and improve the product based on user feedback, market trends, and evolving business needs.
• Stay up-to-date with industry trends, emerging technologies, and the competitive landscape related to automation.

We specifically want someone who has:

• Proven experience in product management, preferably in the software industry and a desire to apply AI in a product setting.
• Strong attention to detail with a bias to action.
• Excellent analytical and problem-solving skills, with the ability to translate complex business requirements into actionable product specifications.
• Strong leadership and communication skills, with the ability to collaborate effectively with cross-functional teams and influence stakeholders at all levels.
• Strong passion and grit to win big time.