Admin, Payroll, Compliance & Credit Control Apprentice

Summary

Seeking an apprentice that has the ability to learn, ambitious and extremely hard working. The role will suit a motivated administrator with a high degree of attention to detail and a keen interest in working across a variety of our businesses which currently include a recruitment company, accountancy and payroll and an insurance brokerage.

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course

Business administrator (level 3)

Hours

You will be required to work Monday to Friday, 09:00am - 5:00pm, however you will be paid until 6:00pm to allow you to complete your apprenticeship course work. 40 hours a week.

40 hours a week

Start date

Monday 30 June 2025

Duration

1 year 1 month

Positions available

4

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

You will compile weekly payment schedule and starters & leavers report, check bank statements daily for payments due into the company from clients, finance companies and insurers and other tasks and duties as assigned from time to time.

Within recruitment, this requires timesheet processing and compliance.

In doing so recruitment admin handles all timesheet processing/queries & liaises with all candidates in obtaining all documents that are required to make candidates compliant in relation to all MSP requirements

In terms of timesheet processing this function helps to maximize the companies’ weekly profits by chasing candidates for outstanding timesheets.

In terms of compliance this function helps to ensure that the company has all the necessary candidate documentation when an MSP informs us, they would like to carry out an audit.

In regard to the Trevellyan team, this is support function in all elements of credit control and payments to the insurers.

In reference to accountancy this is a support role to accountants and clients in offering good customer service and administration in support of our accountancy services.

Job Responsibilities:

• Downloading candidate timesheets
• Process AWR changes & placement extensions
• Create vendor adjustment forms
• Teaching candidates how to submit timesheets on the online portals
• Chase unprocessed timesheets from workers
• Manage payment queries for candidates where applicable
• Manage candidates holiday request forms and send completed forms to payroll
• Sending out & chasing outstanding registration documents and references
• Creating & sending out PAYE, Umbrella, Ltd & 3rd Party Ltd contracts to candidates
• Deal with audits when they are requested by MSPs
• Providing references for previous candidates
• Manage task management schedules & task follow-up reporting
• Run daily and weekly reports
• Other tasks and duties as assigned from time to time
• Check bank statements daily for payments due into the company from clients, finance companies and insurers
• Diarise & chase payments with clients – 7-day SLA for payments
• Ensure that all receipts and payments are placed in the credit control system
• Reconcile all transactions with the credit control system
• Ensure all insurance companies are paid at the end of the month via the statements
• Ensure all statements are confirmed as correct and signed off
• Ensure accurate and up to date client account files and database are kept
• Carryout credit control duties to ensure payments received for our services
• Invoicing for client services delivered in support of credit control
• Maintain a portfolio of client’s payrolls weekly, bi-weekly and monthly
• inbound/outbound customer service calls to our current clients, building relationships
• Deal with external supplier queries, HMRC, DWP, courts and other agencies
• Contacting customers over the telephone and via email with regards to potential new business
• Deal with payroll queries from staff and contractors in a professional and timely manner
• Calculations of statutory payments and processing P45 and P60’s and other year-end reports
• Analysis of pay summary and pay slips
• Upload RTI, FPS and EPS reports to HMRC and pension providers in a timely manner

Where you'll work

2nd Floor, Jack Dash House
2 Lawn Cl,
London
E14 9YQ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

DAVIDSON TRAINING UK LIMITED

Your training course

Business administrator (level 3)

What you'll learn

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

• Full training will be given leading to a recognised Business Administrator Apprenticeship Standard Level 3 qualification
• Full on the job training will be delivered
• Off the job training will be supported by our training provider - Davidson Training UK Ltd
• You will complete the Functional Skills in maths and English up to and including Level 2 (if you don't already hold the equivalent)
• All training will be delivered within the workplace during working hours

Requirements

Desirable qualifications

GCSE or equivalent in:

• English (grade A*- C or 4-9)
• Maths (grade A*- C or 4-9)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

• Communication skills
• Attention to detail
• Organisation skills
• Customer care skills
• Administrative skills
• Team working
• Initiative
• Motivated
• Strong computer skills
• Strong command of English
• Ability to work independently
• Excellent time management
• Target driven
• Seeking out opportunities
• Resilience

Other requirements

This is a fantastic role opportunity within a very progressive company. For this role, you will need: • A consultative style approach with a confident and friendly telephone manner. • Excellent work ethic, ambition, and desire to succeed. • A good sense of humour - we are a friendly team and work hard to create a positive office culture and environment. • Brilliant Time Keeping. • Willing to Learn and Take Training Seriously to Succeed and Achieve.