AWS SMB Account Manager

At Cloud Bridge, we are one of the fastest-growing and most dynamic AWS partners, transforming how businesses leverage AWS cloud services. We specialise in cloud consultancy, managed services, cloud governance, FinOps, and AI/ML to help organisations unlock the full potential of AWS.

As AWS’s Rising Star Partner of the Year in EMEA (2023) and the UK&I (2022), we are rapidly expanding our global footprint. With established offices in South Africa and Dubai and a growing presence in the Philippines, Australia, Singapore, and Canada, we continue to scale our impact and deliver cutting-edge cloud solutions.

We have successfully driven hundreds of cloud migrations and modernisations while optimising the cloud spend of millions in MRR. Our robust managed services support a diverse range of customers across AWS’s core segments, including SMBs, ISVs, Enterprises, and the Public Sector.

If you’re ready to join a high-growth AWS partner and take your career to the next level, we want to hear from you.

You will be responsible for building and managing your own client portfolio, leveraging marketing, business development, and alliance strategies to identify and secure new opportunities. From initial engagement to long-term management, you will play a crucial role in guiding clients through their AWS journey, helping them innovate, optimise, and scale with confidence.

This role is more than just closing deals—you will build lasting relationships, drive tangible value, and unlock new growth opportunities for clients. Collaborating closely with internal teams, you will ensure a seamless customer experience and maximise delivery performance.

We’re looking for ambitious, driven individuals who want to grow and excel in a fast-paced, high-performance environment. A passion for self-development is essential, as staying ahead of industry trends and continuously evolving our offerings will empower you to deliver best-in-class solutions.

Join us and be part of a team that’s shaping the future of cloud innovation.

Key Responsibilities

• Develop and execute outreach strategies to build and cultivate a strong SMB client base, identifying and engaging key decision-makers to drive business growth.
• Establish and maintain strong relationships with key client stakeholders, positioning Cloud Bridge and AWS as trusted partners in their cloud journey.
• Meticulously qualify short- and long-term SMB client needs, working backwards from pain points to design tailored strategies that leverage Cloud Bridge’s offerings and AWS solutions for long-term value and scalability.
• Conduct discovery calls to understand SMB client needs and proactively identify opportunities for expansion, upselling, and revenue growth by aligning AWS services with client business objectives. For example, through cloud migration, modernisation and development strategies.
• Act as a trusted advisor, providing insights and recommendations to optimise clients’ use of AWS resources, ensuring they maximise their cloud investment.
• Manage the full sales and account lifecycle, from presales, scoping, to presentation, contract negotiation, and deal closure.
• Collaborate closely with customer stakeholders, internal teams, and vendor partners to drive seamless execution and delivery of solutions.
• Work alongside technical teams to address client needs, resolve challenges, and ensure technical alignment with business goals.
• Communicate complex AWS concepts in a clear and compelling manner to help clients make informed decisions.
• Monitor SMB client satisfaction and proactively address any concerns or roadblocks to maintain strong relationships and long-term retention.
• Ensure clients achieve meaningful outcomes with AWS services, driving continuous innovation and success.
• This is a hands-on role, requiring leadership by example and active contribution to ongoing business and solution development.

Essential Skills

• 2+ years of sales experience, preferably in cloud or IT services.
• Proven experience in business development, account management and channel partnerships.
• Knowledge of AWS products and SMB market dynamics.
• Self-motivated, target-driven, and comfortable in a fast-paced environment.
• Excellent communication, presentation and relationship-building skill
• Ability to work collaboratively and cross-functionally.

Benefits Overview

• Base salary plus commission package
• 25 Days paid time-off plus birthday Leave
• Company Bonus Scheme
• Flexible Working
• Early Friday Finish (Monthly)
• Company Laptop and Peripherals
• Company Sabbatical Scheme
• Personalised Training & Development Plan
• Annual Wellness Allowance
• Company Events
• Wellbeing support
• Mental Health Champions
• Calm app subscription