GenAI Expert - Customer Engagement

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

As a GenAI Expert - Customer Engagement and part of a global team, you will play a pivotal role in leading sales of Moody’s products and solutions embedding AI and especially GenAI added value.

You will be critical in winning complex sales, especially through the integration of customer workflows and driving co-creation initiatives with clients in your territories. You will be responsible for thought leadership and developing GenAI related case studies. Your role will be crucial in business development, proof of concept (POC) definition, and in providing front-line sales the expertise and support they need. You will manage complex sales processes with the sales team and take a game changing part in customer engagement to meet and exceed transformation, productivity and efficiency objectives of your clients.

You will assist customers in accelerating their digital transformation by leveraging Moody’s state-of-the-art GenAI solutions. Your role will be crucial in helping them enhance their bottom-line performance through the effective implementation of GenAI technologies, responsible AI frameworks, and comprehensive enterprise-wide AI transformation strategies. You will demonstrate strong problem-solving skills and a good ability to work autonomously in fast-paced environments.

Skills and Competencies

• A strong understanding of GenAI is essential for effectively leading AI-related sales and integration projects.
• It is necessary to have a proven track record in complex sales to manage and win intricate sales processes and customer engagements.
• Exceptional leadership and mentoring skills are important for guiding teams and driving co-creation initiatives with clients.
• Excellent communication and presentation abilities are needed to develop thought leadership materials and present them internally and externally.
• This position offers a dynamic work environment, requiring up to 50% travel to engage with clients face-to-face, while also providing the flexibility of hybrid working.
• Public speaking experience and/or publications are a plus for enhancing industry presence and credibility.
  
  

Education/Experience

• Bachelor’s degree in business, finance, engineering or a related field. Master’s degree preferred.
• Minimum of 8 years in thought leadership/industry practitioner experience in the field of AI/GenAI. Market engagement/consultancy background preferred.
  
  

About the team

The Global GenAI Sales Team is responsible for driving sales including GenAI and new technologies. They lead new technology initiatives by engaging with customers, designing solutions to maximize deal size and value, and guiding the future state of both products and client digital transformation journeys. They also commercialize these technologies, particularly for early adopters, and close large and complex opportunities in the GenAI space.

The team leads outreach and technical discussions for GenAI, mapping client requirements to Moody's capabilities while shaping the future offering by acting as the voice of the customer. They stay at the forefront of emerging technologies and industry trends, creating thought leadership to build Moody's brand and market position. They connect with tech providers, consultants, and regulators to ensure better penetration and integration of solutions.

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Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.