Supervisor

🚀 The A&M Mission: We’re more than just a jewellery brand, we’re on a mission to revolutionise the jewellery experience.

Our Values & Culture: We're a values-driven company that thrives on growth, celebration, and breaking boundaries. If you're adaptable, resilient, and enjoy working in a fast-paced business whilst being able to pivot, you'll thrive here at A&M. Find out more about our core values here .

🌍 Location: Spitalfields, London.

⏳ Hours: 30hrs hours per week.

Salary & Benefits: £29,500 + commission. See more on our benefits here .

Our Commitment: Sustainability starts with us. From community work, caring for our suppliers and educating and supporting our team. See our commitments here .

🔮 The Superviso r Mission:

You are a true brand ambassador leading by example and delivering 5 star customer experience through our experiential retail pillars. You are an advocate for our brand values and lead the team ensuring these are at the forefront of everything you do.

⭐ How you'll drive success:

Experiential Retail

• Partner with your Store Manager & Assistant Store Manager to continuously Integrate in store our 3 experiential retail pillars: Community & Connection, Memorable Moments, and Inspiration & Innovative
• Drive continuous elevation to our overall customer experience to ensure the customer is at the heart of all decisions, leading a centre of innovation and experimentation
• Be the expert in product knowledge to drive sales and inspire the team
• Use your creativity to set team challenges to create an engaging interactive experience in store
• Track and measure sales results throughout the day, being adaptable and flexible to stay on track

Inspirational Team Management

• Partner with your Store Manager & Assistant Store Manager to provide the support, mentorship, coaching and guidance that the team need to truly flourish and grow in their roles
• A clear and confident communicator, you’re comfortable with delivering feedback to your team at all levels in the moment
• Recognise and celebrate team achievements, and identify development opportunities in the team, feeding these observations back to your management team
• Cultivate an environment of open communication, collaboration, and mutual support

Operational & Brand Loyalty Excellence

• Ensure the store consistently meets or exceeds company standards for cleanliness, organisation, and visual merchandising
• Effectively manage stock and work closely with the services team to ensure all policies and processes are followed to ensure a risk free environment
• Ensure the team are actively opting customers into our loyalty programme to build a loyal, regular customer base for the store

🎉 What you'll need to thrive:

• A values champion and brand ambassador our values must resonate deeply with you
• You radiate positivity & enthusiasm and inspire the people around you
• This role is suitable for anyone with Supervisor experience in a store
• Ability to assist in developing and mentoring a high-performing team to create an environment fostered by learning, growth and development
• Strong problem-solving abilities, with the capacity to anticipate and respond effectively to change
• You're always looking for a better way to do things and are naturally curious in everything you do and every conversation you have

✨ The Interview Process and Candidate Experience

1. Life Story & Values - a 30 min video call with our Talent Team for us to get know each other better, asking questions inspired by our three core values
2. SWOT Analysis - you'll present a SWOT analysis for the store you're applying to and share this with your Area Manager in person
3. In-Store Experience Interview - a chance for you to experience life as a Supervisor in an A&M store with our Head of Retail

💟 Feedback: We’re committed to creating the best candidate experience we can for you. You’ll receive feedback over the phone or email at every stage in the process once you’ve had an interview so that we can set you up for success and help fuel your growth.