Senior Account Manager, Europe (6 Month FTC)

🌎 Where: Remote with travel to production shoots, client meetings and team meetings

🤝 Type: 6 month fixed term contract

🚀 Join Us at The Social Element! 🌟

Founded 23 years ago, we're a leading global and independent full-service social media agency on a mission to Make Social Better for everyone.

To us, better social means creating unskippable content, making scrolling safer for everyone, creating stronger connections with each other and making a huge impact.

Now, we're on the lookout for a passionate Senior Account Manager to join our Client Services, Europe team! 💼

👊 The Opportunity

You will provide fantastic campaign management skills across multiple accounts . You will have fantastic communication and client management skills . You’ll be able to inspire and lead a team to create best-in-class work, and have sound business acumen to ensure projects are tracking well and staying within budget.

🌱 Client relationships: you will be the day to day contact throughout the entirety of the campaign. You will work closely with your clients to ensure transparency throughout the campaign and develop trusting relationships

📱 Social savvy: you will have experience in social media marketing, and be able to draw on this expertise to guide your clients and the wider agency team to create the best social-first work for your client

👪 Management: you will have wider team management experience, be able to galvanise the wider team to produce insight-led and creative work that directly addresses your client briefs

🔈 Communication: you have fantastic communication skills, you are able to confidently lead meetings with senior stakeholders, as well as manage up to your Head of Client Services to keep them up to date with campaign development, and know when to add them to key meetings.

💸 Finance: you have sound financial acumen, you will be confident in managing large scopes, scoping out new campaigns and following internal finance processes to ensure the Head of Client Services is aware of any changes on the account.

✅ Project Delivery: you will be confident working with Project Managers and to deliver large campaigns - ensuring these are scoped and resourced correctly, keeping a close eye on overburn and delivery deadlines.

📅 What You’ll Do

• Forge strong relationships with day-to-day clients, placing yourself as the Campaign Lead for any day to day queries

• Review and provide feedback on all pieces of work, including social strategy, insight reports, creative concepts and final assets

• Work closely with project management team to ensure campaigns are run to time and within budget - providing bi-weekly burn reports

• Provide internal and external teams with ongoing status of projects, ensuring everyone has the correct level of information

• Work closely with production teams for any stills or video shoots

• Alert your Head of Client Services to any risk to the client relationship, and proactively works with them and other team leads to resolve

• Advocate for the client internally, and keep the agency team informed, focused, and enthused about the work and the business

Skills and Traits 📙

• Outstanding client relationship skills

• Sound financial acumen

• Experience running video and still productions with production agencies

• Ability to confidently present to senior stakeholders

• Fantastic attention to detail

• Excellent organisational and time management skills and ability to juggle several tasks at once

• Excellent communication skills - confident communicating with stakeholders at different seniority levels

• Can demonstrate strong collaboration skills with internal teams

• Competent in using PowerPoint and full Google Suite of Apps

• A confident and driven individual, with a can do attitude

• Excellent interpersonal skills, and the ability to effectively communicate information in written and verbal format

Experience

• Extensive experience in client services

• Up-to-date and current knowledge of social platforms and social media trends

• Solid experience with forecasting and client planning

• Experience working on medium - large campaigns

Benefits

Please note these benefits are for UK based employees only

🏠 Remote/Flexible working (occasional travel)

🏖️ 33 days of holiday (including the bank holidays)

🎂 Birthday off

✨ Annual Occasion Day off for an important event (eg moving house, getting married)

❤️ 1 Volunteer day off

🌞 Flexible Fridays (Working half day)

🤗 3 Well Being Days

👓 Eye care: Contributions towards eye tests and glasses

🏥 Enhanced sick pay: 4 weeks full pay, 4 weeks half pay

👪 Enhanced family friendly policies

🤗 Employee Assistance Programme and wellbeing support

🛍️ Access to our discounts website

The Hiring Process

🤝 Culture + Connect Interview with one of Talent Team

✨ Skills + Experience Interview with Head of Client Services, Europe

Social Element Values

🤩 Bring the joy: Our people bring the joy by radiating energy , creating an uplifting atmosphere, and spreading positive vibes that's magnetic to everyone around them!

🚀 Trusted Pioneers: Our trusted pioneers are trailblazers driven by curiosity , leading the way with best-in-class solutions and innovative ideas.

🙌 Everyone’s welcome: We create an inclusive and respectful environment where communication is jargon-free , and everyone feels welcome

🌟 We’ve got you: With a team that's professional, reliable, smart, and prepared, we are problem-solvers who get it done and do it brilliantly.

💜 Genuine humans: Our genuine humans are compassionate, honest, and unapologetically real.

Our Diversity, Equality & Inclusion Commitment

We welcome applications from diverse and under-represented groups regardless of their background.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so even if you feel you don’t fulfil all the requirements, we encourage you to still apply — we’d love to hear from you! 🙂

We value having divergent thinkers who bring various experiences and viewpoints to the table at The Social Element. We strongly encourage members of underrepresented groups to apply.

We are also able to make reasonable adjustments throughout the full recruitment process so we invite you to identify any additional support that you may require to ensure you are supported throughout the full process.

✍️ How To Apply

If you're ready to make your mark with us, upload your CV and a cover letter explaining your personal/professional experience in account management and why you're excited to join our team. Don't forget to include the specified details in your cover letter/video to ensure your application gets processed!

***If you would prefer to submit your application in a different format, please feel free to get in touch with us at [email protected] and we will be happy to assist you in any way we can. We will be unable to process applications via this inbox.

Excited to embark on this journey with us? We can't wait to hear from you! ❤️