Client Services & Royalty Assistant - London, N1C 4AG

Client Services & Royalty Assistant - London, N1C 4AG, United Kingdom

The Role

The UK Administration department at UMPG provides a client focused service with the mandate to provide an industry leading customer service offering, through new technologies and a constant refinement of process delivered through innovative thinking across the team. We are searching for a natural communicator who is comfortable liaising with internal stakeholders, clients and their representatives. The position is rich in opportunity for involvement with the company’s biggest deals, signings, and international projects.

Key Responsibilities

Organization:

• Responsible for updating and maintaining client details

• Representing UMPG in a professional and clear way

• Maintaining and adhering to guaranteed response times

• Resolving administration queries, covering royalty and copyright

• Delivering high quality client services and ensuring the best client experiences

• Managing client needs

• Communicating with clients both via email and telephone

• Liaising with internal departments to resolve more complex client issues

• Liaise with finance and accounts payable teams

• Ad Hoc tasks and projects as directed by the Senior Manager, Royalties & Customer Services & Senior Manager UK Copyright & Customer Services

• Logging all communications and queries to help build KPIs and statistics for management

Skills and Experience Required

Must Have

• Experience in a client facing role

• Self-starter that is able to take initiative

• Effective and efficient communicator

• High attention to detail

• Organised

• Good numeracy

• Microsoft package literate

• Ability to manage deadlines and work to timetables

Nice to Have

• Demonstrable interest in the Administration / Operation of a music publisher

• Experience with SAP

• Experience with CRM systems

About UMG UK

We are Universal Music Group UK – the UK’s leading music-based entertainment company. We exist to shape culture through the power of artistry. We help UK artists produce, distribute and promote the most critically acclaimed and commercially successful music to inspire and entertain fans at home and around the world.​

Bonus Tracks: Your Benefits

• Group Personal Pension Scheme (between 3% and 9%)

• Private Medical Insurance

• 25 paid days of annual leave

• Interest Free Season Ticket Loan

• Holiday Purchase scheme

• Dental and Travel Insurance options

• Cycle to Work Scheme

• Salary Sacrifice Cars

• Subsidised Gym Membership

• Employee Discounts (Reward Gateway)