Operational Supply Chain Manager

Job Introduction

• 40 hours per week
• Monday - Friday
• Home-Based (Must be located within reasonable travel distance to London)
• £38,000 - £45,000 per annum
• Sodexo rewards and benefits

Job Introduction

Are you an experienced and proactive supply chain professional with a passion for facilities management and operational excellence? Would you like to play a vital role in supporting a major UK blue light service client – the Metropolitan Police ?

We are looking for an Operational Supply Chain Manager to join our high-performing team at Delta 1100, Swindon, SN5 7WZ working within a complex and mission-critical environment. In this role, you will manage a network of FM suppliers, ensuring outstanding service delivery, supplier accountability, and operational readiness across the client’s extensive estate.

This is a home-based position , but you must live within a commutable distance to London due to the need for regular onsite client interaction , as well as occasional travel to our Swindon-based Intelligent Service Centre (ISC).

As Operational Supply Chain Manager, your core responsibility will be to monitor, manage, and enhance the performance of our FM supply chain. You’ll act as a crucial liaison between suppliers, the client’s operational teams, and internal service lines, ensuring the continued availability and compliance of client properties.

You will work at the heart of a fast-paced, highly regulated environment, where attention to detail, problem-solving skills, and service accountability are critical. This role requires a confident communicator who can build strong working relationships, lead supplier performance reviews, and drive continuous improvement.

Whatyou’ll do:

• Manage supplier relationships across a designated FM supply chain to deliver high-performing, compliant, and value-driven services.

• Ensure that client properties remain fully operational, that FM assets are maintained, and that all statutory requirements are met.

• Monitor performance data and analyse KPIs and SLAs, identifying trends and proactively addressing service issues.

• Lead supplier governance meetings and performance reviews – preparing agendas, tracking outcomes, and following through on actions.

• Work in close collaboration with the Integrator model , including Helpdesk, Finance, Asset Management, Technical Bureau, and Contract Management teams.

• Provide operational support and escalation in response to incidents, complaints, work order acceptance delays, and delivery failures.

• Conduct root cause analyses and lessons learned exercises following critical service incidents.

• Travel to Metropolitan Police sites in London and periodically to the ISC in Swindon to support relationship management and service alignment.

• Support the implementation and operational roll-out of contract changes , ensuring accurate service delivery and compliance.

• Collaborate with Data Analysts to refine dashboards, reporting tools, and performance tracking.

• Actively participate in a Community of Practice , contributing to shared knowledge and continuous improvement across contracts.

• Ensure all operational activities comply with the Information Security protocols and integrity standards of the client.

What you bring:

• Demonstrable experience in supplier and supply chain management , ideally in facilities management or the property services sector.

• Knowledge of FM service delivery, compliance, and asset management .

• Strong interpersonal and communication skills, able to liaise effectively with both operational and senior stakeholders.

• Experience with data analysis and trending to support performance management.

• Proficient in Microsoft Office applications (Outlook, Excel, Word, PowerPoint).

• Familiarity with CAFM systems and management information reporting.

• Highly organised, self-motivated, and able to manage priorities in a dynamic environment.

• Eligible for, and able to pass, Metropolitan Police security vetting .

Desirable

• Membership in a professional body such as IWFM , CIPS , or similar.

• Background in public sector contracts or blue light service environments.

What we offer:

Workingwith Sodexo is more than a job; it’s a chance to be part of somethinggreater. You’ll belong in a company and team that values youfor you; you’ll act with purpose and have an impact through your everydayactions; and you’ll be able to thrive in your own way. In addition, we offer:

• Mental health & wellbeing support
• Employee Assistance Programme for personal, legal, and financial advice
• 24/7 virtual GP & lifestyle rewards
• Discounts for you & family
• Financial tools & retirement plan
• Cycle to Work & Paid volunteering day

Ready to be part ofsomething greater?