General Manager

About Us:

The Jugged Hare is an iconic and sophisticated restaurant located in the heart of London, offering modern British cuisine with a twist. Known for our rich heritage and exceptional culinary offerings, we pride ourselves on creating an atmosphere that blends refined elegance with warmth and welcoming service. As we continue to grow and evolve, we're looking for an experienced and dynamic General Manager to join our team and take the reins of this legendary establishment.

The Role:

As the General Manager of Jugged Hare, you will be the heart and soul of the restaurant, ensuring that every guest experience is exceptional, and every operational detail runs smoothly. You will lead a dedicated team to provide impeccable service, high-quality food, and a memorable atmosphere. From managing day-to-day operations to developing strategies for growth and enhancing guest satisfaction, you will play a pivotal role in maintaining our reputation as one of London's top dining destinations.

Key Responsibilities:

• Oversee the day-to-day operations of the restaurant, ensuring a smooth, efficient service at all times.

• Lead, motivate, and inspire a team of front-of-house and back-of-house staff, fostering a positive and collaborative working environment.

• Implement and maintain high standards of service, food quality, cleanliness, and health and safety regulations.

• Manage budgets, forecasts, and financial reports, ensuring that the restaurant is operating efficiently and profitably.

• Develop and execute strategies to increase footfall and improve customer loyalty.

• Create and deliver training programs to ensure your team consistently provides outstanding service.

• Collaborate with the executive chef and kitchen team to curate and refine the menu, reflecting seasonal changes and maintaining our standard of excellence.

• Build and maintain relationships with suppliers, partners, and local businesses to enhance the restaurant's offerings.

What We're Looking For:

• Proven Experience: You have significant experience as a General Manager or in a senior management role in the hospitality industry, ideally within high-end or fine-dining establishments.

• Leadership Skills: You're a natural leader with a passion for developing and motivating your team.

• Financial Acumen: You have a solid understanding of restaurant financials and can manage budgets effectively.

• Guest-Centered Approach: You always put the guest experience first, with a keen eye for detail and a commitment to excellence.

• Problem-Solving Ability: You thrive in a fast-paced environment, with the ability to think on your feet and resolve challenges efficiently.

• Passion for Food & Drink: You have a deep appreciation for modern British cuisine and a strong understanding of food and beverage trends.

• A Hands-On Approach: You're not afraid to get stuck in with the team and lead by example.

Why Join Us?

• • Generous salary package (Based on experience).
  • Half price food and drinks at any ETM Group venue, for you and up to 5 friends.
  • Your birthday lunch in your venue is on us.
  • 48 hours per week contract.
  • Free counselling, legal advice and access to hardship grants through our 24/7 employee helpline.
  • Membership of Wagestream, which allows you to access up to 40% of your earnings between pay dates.
  • Generous contribution to your medical expenses such as dentists, opticians, chiropractors and therapy treatments.
  • 24/7 access to a doctor via phone or webcam.
  • An extra day of holiday added to your allowance each year you're with us , up to 5 extra days ( this is after 2 years service).
  • Generous employee referral scheme (for other site than your).
  • Discounted gym memberships and classes across London.
  • Money off your shopping at many high street stores.

If you're ready to lead a legendary establishment and take the Jugged Hare experience to new heights, we'd love to hear from you!

Why not check us out on social media? Search @ETMCollectionldn and @Sport_ldn on Facebook, Instagram or LinkedIn and find out what it's like to work with us.

ETM are proud to be an equal opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.