Remote Service Team Manager

Job Description:

Remote Service Team Manager

Permanent

Hybrid Working - W ill be required to attend a monthly meeting in Manchester, with additional travel as needed in line with service requirements.

Salary starting at £35,000 per annum

Full time - 37.5 hours a week

The service we provide operates between 8am to 8pm Monday to Sunday, essential requirements would be to work one late shift per week plus 1 Saturday and Sunday in every 8 weeks.

We make health happen

At Bupa, you'll have the freedom to develop new lines of care, with the flexibility and development opportunities to push your career further.

As a Remote Service Team Manager, you will be responsible for managing a team of physiotherapists who work remotely to support our customers. You will support the Operations Manager to drive and improve operational performance across the service lines and ensure customers receive the highest standards of customer service and satisfaction. As part of Management at Bupa, you'll deal with the responsibility of looking after our people as well as shape your own development.

You'll help us make health happen by:

• Driving and managing operational efficiencies across the service through effective utilisation and efficient scheduling of resources. Continually strive for profitable growth, driving innovation and keeping the customer at the centre of everything we do.
• Using insights from the Net Promoter System to continually drive improvements to the customer experience across Remote Services.
• Supporting the collection of the right management information and interpretation of the data using the expertise of the clinical team around you
• Understanding the service finances so you can support the Operational Manager to respond quickly to changes within the external environment which impact on the services profitability
• Ensuring a culture of compliance is fostered and achieves 100% regulatory compliance (or similar) levels.
• Participating in the general day to day management of the team including recruitment, development and training, and team coaching

Key Skills / Qualifications needed for this role:

• Excellent interpersonal skills and the ability to communicate with employees, colleagues, and customers.
• Strong experience of leading teams and people management including evidence of the ability to engage and motivate people is essential
• Previous experience in a customer service environment and understanding of drivers of customer service excellence.
• Experience of the health and care and / or wellbeing industry
• Good track record of driving business performance and delivering business results
• Organisation and time management skills.
• Good presentation skills.
• IT proficiency including the use of Microsoft office systems

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Annual performance-based bonus
• Various other benefits and online discounts

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

As a Disability Confident employer, we offer a guaranteed interview for every disabled applicant who meets the minimum criteria for the job. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

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