ICT Analyst Specialist / Technical Engineer

Job overview

We are seeking to appoint a highly motivated individual to help support both Clinical and Operational Video Conference meetings using Polycom enabled small meeting rooms and large Clinical MDT\MDM rooms systems, as well as supporting users with Teams events. There are a number of dedicated meeting rooms across the Trust owned estate across multiple sites and they are a key component of the day to day discussion of patient treatment pathways and operational running of the Trust business. These clinical and organisational meetings ensure that patients receive the best clinical outcomes and ensure the hospital sites run collaboratively and efficiently. This role is mainly based at the Denmark Hill campus and requires a physical presence on site.

You will work within a small dedicated team who and will act without delay, in providing advice, support, and if required, a physical presence in meetings to ensure meetings operate smoothly.

Main duties of the job

• Responsible for the maintenance of Trust’s Video Conference systems and Infrastructure and will directly connect\support VC meetings for clinical and operational decision making to improve patient pathways and efficiency
• Provide immediate support and advice to users in meeting rooms during patient treatment discussions and meetings
• Run Microsoft Teams Live\Webinar events for Educational Teaching, Organisational Communication and Live Surgical Transmission. This will include scheduling Microsoft Teams calls for patient education events and providing training on how to use the platform and meeting rooms
• Give complex technical advice and assistance to user departments and departmental system managers
• Communicate highly complex technical subjects to Technical Analyst in the Trust
• Supervise skilled Technical Analysts, providing quality network systems and dealing with complex technical problems
• Deal with complex technical issues that affect function of the data infrastructure
• Manage the activities of the local service support team.
• Deal with escalations for Trust users on local support issues
• Rectify meeting room hardware and PC issues and provide a work around in the event of a longer repair
• Liaising with external support providers in the reporting of equipment failures and arranging repairs
• To assist in the training of end users of complex ICT systems and production of training media

Working for our organisation

King’s College Hospital NHS Foundation Trust is one of the UK’s largest and busiest teaching Trusts with a turnover of c£1 billion, 1.5 million patient contacts a year and more than 15,000 staff based across South East London. The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King’s to another level.

We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.

King’s is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone’s contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust’s carbon emissions, waste and pollution wherever possible.