Interim HR Shared Services Manager

Interim Global HR Shared Services Manager
West London
Tech/SaaS
£350 per day - rolling contract

A leading global business at the forefront of sports technology is looking for an experienced Interim Global HR Shared Services Manager to join their HR leadership team. This is a critical interim hire to drive operational excellence, lead a global team and ensure high-quality delivery of HR services across the organisation.

The Role:

In this fast-paced, tech-driven business, the Interim HR Shared Services Manager will lead a globally dispersed team of HR professionals (hybrid and remote), focused on delivering outstanding service, driving process improvement, and contributing to the business's wider HR strategy. Reporting to the Director of HR Shared Services, this is a highly visible role that combines operational delivery, stakeholder engagement, and continuous improvement.

Key Responsibilities:

Team Leadership

• Manage, coach, and develop a global HR shared services team
• Build a culture of collaboration, inclusion and high performance
• Develop and implement upskilling and reskilling programmes
• Provide clear reporting and updates to senior stakeholders

HR Service Delivery

• Oversee delivery of HR Shared Services, employee records, and ticketing (ServiceNow)
• Ensure SLA compliance, data accuracy and process efficiency
• Triage HR enquiries using a tiered service model
• Act as an escalation point for complex HR and employee relations issues

Project Management & Continuous Improvement

• Lead HRSS-related projects, from process and policy improvements to system enhancements
• Create reporting and insights for leadership, driving data-led decisions
• Identify and implement process improvements to elevate service quality

About You:

• Proven experience in managing a global HR Shared Services function
• Strong leadership and team-building skills
• Commercially aware with a service-driven approach
• Adept at navigating HR systems (e.g. Oracle, ServiceNow) and tech platforms
• Highly organised with strong analytical and problem-solving capabilities
• Committed to delivering inclusive and customer-focused HR support
• Intermediate IT skills (Excel, PowerPoint, Word)

What's on Offer:

• Join a values-led, innovative and inclusive business
• Work with cutting-edge sports technology and AI-powered insights
• Flexible, hybrid or remote working
• A collaborative and empowering culture that values mental health and wellbeing