Customer Service Officer - The Spires Shopping Centre,...

Purpose of the Role

The Customer Service Operative (Security) will provide a secured and clean environment for the both customers and staff alike. The role mainly involves security duties with some cleaning required.

Key Responsibilities

Primary Duties

§ To undertake regular patrols of the Centre as instructed by Management.

§ To carry out all duties in accordance with instructions issued by Management.

§ To comply fully with the Health & Safety Policy for the centre.

§ To ensure that the requirements of the Fire regulations are strictly complied with.

§ To ensure that the Rules & Regulations of the Centre are complied with at all times.

§ To open and close the Centre (e.g. Act as key holder).

§ Ensure that all incidents are recorded in Incident Log.

§ Ensure that contractors arriving on site adhere fully, to the centre procedures for contractor management.

§ Escort contractors when required.

§ Ensure that the centre is a safe and pleasant environment.

§ Assist with enquiries from members of the public, if and when required.

§ Liaise with tenants and the Police in all matters of security affecting the centre, tenants, public safety and security.

§ Report any faults or breakages to management

§ Deal with all ad hoc general enquiries and office administration and help build the relationship between tenants, contractors and centre management.

§ To be aware of and abide by all rules, terms and conditions of the company.

Cleaning Duties to assist during shift dropped or blown out

§ Maintain a clean and safe environment at all times.

§ Perform entire mall sweeps.

§ Remove all food and liquid spillages immediately.

§ Check, clean & tidy public toilets every 30 mins.

§ Report to management, stock needed and replenish stocks when instructed to do so (e.g. soap & toilet paper).

§ Litter pick.

§ Sweep service roads & outer areas

§ Clean tiled areas with scrubber dryer or mop.

§ Clean Management Suite daily.

§ Dust & cobweb removal.

§ Clean & sanitize all fixtures & fittings and signage.Chewing gum, sticker & graffiti removal.

§ General Hoovering.

§ Waste removal & management.

§ Assist in any other areas of cleaning when required.

Skills, Knowledge and Experience

Candidates will be required to demonstrate the following:

Essential

· Good knowledge of security protocols

· Good customer service focus

· Ability to support team with task not listed but undertaken by all member of the team

· Experience in the provision of cleaning services in a busy environment visited by members of the public.

· Ability to work on own initiative and deal with demanding situations.

· Honest and reliable work ethic.

· Well presented.

· Good interpersonal and communication skills.

· Able to work in both/internal and external environments.

· Willingness to partake in further on-site training.

Desirable

· Basic Knowledge of H&S legislation.

· Flexible working approach to work patterns.

· Security Industry Authority (SIA) badge

Working Hours - Fixed Shifts ( 40 hours PW )

Salary - £13.21/hr

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Please see our Benefits Booklet for more information.