Key Account Manager - London

WELCOME TO LINAKER

For 30 years Linaker has specialised in the creation and maintenance of tailor-made business environments. Having shaped workspaces for a wide range of businesses across the country, Linaker’s heritage lies in our ability to design and regulate unique spaces that truly work.

Linaker was founded upon three core values: trust, reliability and care. We are not just a service provider, rather an essential part of our clients’ architecture and, ultimately, an extension of your business, a part of one team.

The last couple of years has seen Linaker grow exponentially and our Key Account Managers have played a key role in this growth. With big plans for 2025 and beyond, we’re now looking for an exceptional Key Account Manager to join this vibrant team and help drive the business forward.

ABOUT THE ROLE

Reporting to the Sector Director, The Key Account Manager will be responsible for managing and developing client relationships, ensuring service excellence across operations, whilst delivering against account profit driven targets and driving business growth. The role requires strong leadership, financial acumen, and operational expertise to oversee both multi-client / key account delivery.

WHAT YOU WILL BE RESPONSIBLE FOR

Client & Account Management:

• Overall responsibility for the Clients / Accounts under your management

• Serve as the primary point of contact for clients, addressing their needs and expectations.
• Develop and maintain strong strategic client relationships to enhance customer satisfaction and retention.
• Conduct regular client meetings and performance reviews to assess service delivery.
• Ensure compliance with contractual obligations and service level agreements (SLAs).

Operational Management:

• Oversee the daily operations of facilities management services,
• Work closely with Area Managers / Support teams to ensure efficient and cost-effective service delivery.
• Implement best practices and standard operating procedures for FM operations.
• Monitor and improve operational performance through key performance indicators (KPIs).

• Accountability for timely completion of PPMs within your areas and accounts
• Accountable for Statutory compliance, PPM delivery for both Linaker engineers and Subcontracted services
• Responsibility for reporting accurate and timely KPI information to the Account Director (senior team) via Business Management Planning (BMP) on a monthly basis

Financial & Budget Management:

Financial responsibility for the performance including P&L, WIP, debt and ROI.

Develop and manage budgets for Areas / key accounts, ensuring cost control and profitability.

• Quote sign off for all works between values of £10,000 & £20,000 as well as responsibility for driving conversion rate of quoted works within direct accounts and areas.

• Prepare financial reports and forecasts for as part of Business Management Plan (BMP)
• Identify cost-saving opportunities and implement efficiency measures.

Health, Safety, & Compliance:

• Ensure compliance with all health, safety, and environmental regulations.
• Conduct risk assessments and implement mitigation strategies.
• Promote a safety-first culture across all operations.

• Driving near miss reporting via Area Managers
• Monitor and verify all H&S issued TBTs and training via Area Managers
• Ensure all relevant RAMs are issued to engineers within direct line team.

Team Leadership & Development:

• Lead and motivate Area Managers / teams to deliver high-quality service.
• Provide training and development opportunities for staff.
• Conduct performance reviews and set goals for team members.

• Ensuring correct resourcing levels / correct discipline are maintained throughout area and accounts.
• Accountability for driving performance of Area Managers under your direct report ensuring all compliance, site visits and audits are completed to schedule

Business Development:

• Identify opportunities for expanding FM services within existing clients / accounts.
• Support bid and proposal processes for new contracts.
• Collaborate with business development teams to drive revenue growth.

• key stakeholder and a significant contributor to the growth of the Area / Portfolio attached to any client / accounts within your management, including existing client account management,
• Contributing to the sales process including change management, new bid, site surveys, asset gathering, and sign off and mobilisation.

Work Environment:

• Hybrid / Office-based with frequent travel to client sites.

KEY SKILLS

• 5 years experience of working within FM, account management, KAM
• A technical background, with experience of SFG20
• Excellent communication, negotiation, and leadership skills.
• 2 years’ client and people management experience gained in a similar business within the Facilities/Engineering sector.
• Microsoft / PC literate, ability to utilise multiple systems, extract and format data, trend analysis and report / KPI reporting
• Strong presentation sills to both internal senior directors and external client stakeholders
• Understanding of H&S and compliance preferably with IOSH / NEBOSH qualification.
• An understanding of P&L management and Commercial terms.
• Previous people management experience including performance reviews & audits and coaching & development.
• Strong knowledge of regulatory requirements and industry best practices pertaining to documentation, compliance and risk management.
• Proactive problem solver who can lead by example whilst maintaining a strong ethical approach.

THE PACKAGE

• Company Car.
• Competitive Salary
• 25 Days holiday plus bank holidays.
• Opportunity for progression.
• Flexibility for hybrid working.
• Health care, life insurance and medical insurance available after a qualifying period.