Training Manager
- Training Delivery & Development
- Design and deliver engaging in-person and virtual training sessions for in-store teams across Space NK, Harrods, and Selfridges.
- Develop tailored training plans and calendars aligned with retail partner needs and seasonal focuses.
- Deliver onboarding and refresher training covering brand history, product knowledge, facial protocols, selling techniques, and customer service excellence.
- Support new product launches with impactful, sales-driven education.
- Build and maintain strong relationships with store managers, area managers, and retail education teams.
- Act as the key liaison between the brand and retail partners to address training needs, gather feedback, and monitor performance.
- Attend partner events, store visits, and spend time on the sales floor to ensure training drives measurable results.
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