Senior Content Designer

Ready to revolutionize healthcare, making it faster and more accessible than ever before?

How we started:

Back in 2013, our founder Dwayne D’Souza saw an opportunity to give people faster and more convenient access to medications using technology. We've grown rapidly since our inception, without any external funding whatsoever – achieving profitability through innovation and a highly disciplined approach to growth.

Where we are now:

We’ve earned the trust of millions of people worldwide through our top-selling products and well-known brands: MedExpress, Dermatica, ZipHealth, RocketRX, and Levity. A lot of our success is down to having our own pharmacies, manufacturers and products – spearheaded by leading in-house medical teams, researchers and pharmacists. Between 2023 and 2024 our global revenue tripled; £60m to £180m (300% year-on-year growth). We're looking to do the same in 2025; move into new territories, and further accelerate our growth journey. There’s never been a more exciting time to join HeliosX.

Where we’re going:

Over the next five years, you’ll support our goal to become a world-leading healthcare partner, deepening our customer relationships, expanding into new countries, and diversifying our product portfolio to treat more conditions. You’ll be part of helping more people access prescription treatments and, most importantly, making personalised care better, quicker and easier for everyone.

Come be a part of making our dream of easier and faster healthcare a reality!

About the role:

HeliosX is looking for a Senior Content Designer to make complex health information simple, clear and empowering for our customers. In this role, you’ll be the expert on how we use language and media - including text, photography, illustration and video - to shape experiences, build trust and guide people confidently through their healthcare journey.

This isn't just about writing copy; it's about defining the content strategy for key product areas. As a senior member of the team, you will champion the role of content design and help embed a content-first mindset across the organisation. You’ll also help scale our content design practice, support new tools and workflows, and collaborate closely with cross-functional teams.

What you'll do

• Write, test and improve clear, accessible and purposeful content that supports user needs, drives conversion and retention
• Use insights from research, data and user behaviour to inform content design decisions and hypotheses
• Contribute to user journeys, page structure, and interaction flows - ensuring content is embedded throughout the design process
• Adapt and localise content for different international markets, making sure it remains relevant, inclusive and compliant with local regulations
• Ensure all content meets accessibility standards and aligns with our voice and tone
• Create and maintain content models, structures and terminology to support a cohesive experience across our product ecosystem
• Develop and manage scalable content processes, including templates, workflows and guidelines
• Support the implementation of our new Sanity content management system, and structure content for reusability and localisation
• Audit content for consistency and quality, identify content gaps or debt, and lead efforts to improve and maintain governance
• Collaborate with product managers, designers, researchers, engineers, legal, medical, compliance, and our brand team to make sure content is accurate, effective, and consistent across touchpoints
• Plan and support research activities like user interviews, comprehension testing and competitor analyses
• Help embed content design into the wider ways of working at HeliosX, influencing how teams think about language, structure, and user experience

Who you are:

• 5+ years’ experience in end-to-end content design, ideally in healthcare or a related field
• A strong portfolio that showcases a range of experience - from high-level content strategy to impactful UX writing
• A proven track record of collaborating with cross-functional teams in agile environments
• Have a working knowledge of WCAG and experience creating accessible content that adheres to NHS or GOV.UK styles
• Skilled in product discovery, including conducting user research, analysing customer needs and turning insights into actionable content
• Experience with rapid prototyping and agile methodologies.
• Hands-on experience working with Figma, Miro, or similar tools

Bonus if you are:

• Familiar with content operations, systems thinking and design system documentation
• Experienced with fast-paced start-ups, and working in regulated industries like health tech, fintech or government
• Competent in using design and collaboration tools like Figma, Miro and Jira

Life at HeliosX

At HeliosX, we want to improve healthcare for everyone, and to do this we need a team of brilliant people who share that ambition. We are currently a diverse team of engineers, scientists, clinical researchers, physicians, pharmacists, marketeers, and customer care specialists committed to our mission - but we need more talented folks to join us, if we want to achieve our global ambitions!

Aside from working with our all-star team, here are the other benefits of coming on board:

• 25 Days Holiday (+ all the usual Bank Holidays)
• Private health insurance, along with extra dental and eye care cover
• Pension scheme
• Enhanced parental leave
• Cycle-to-work Scheme
• Electric Car Scheme
• Free Dermatica and MedExpress products every month, as well as family discounts
• Home office allowance
• Access to a Headspace subscription, discounted gym memberships, and a learning and development budget

#LI-Senior #LI-Hybrid