Security Team Leader

Join the UK's leading Keyholding and Alarm Response team!

We are looking to appoint a Team Leader to join our London Security Operations team, this is a great opportunity for an enthusiastic and passionate security professional! This role focusses on the heart of our service delivery, the team that deliver our operations in central London.

You will be responsible for managing the keywardens and patrol people on shift and will be instrumental in ensuring our employees in the field to perform to the best-in-class standards that we set in the security industry.

This role requires a passionate, committed individual with a strong understanding of our operational processes.

You'll be responsible for every job that happens on your shift - ensuring an expedient response service alongside facilitating on demand services for our clients.

Position: Security Team Leader 

Location: Kennington Business Park, SW9

Shift pattern: 4on & 4off Shift pattern, day (06:00-18:00) and night (18:00-06:00) shifts

Salary: £16.90 per hour

What we offer:

• You will be provided with a company vehicle, Fuel Card and mobile phone to use whilst on duty
• Company-funded SIA licence renewals
• Auto-enrolment into our pension scheme, EAP for 24/7 confidential advice and a voluntary health cash scheme starting at £1 per week
• Personalised development plans and ongoing training such as advanced riding/driving trainings and more
• Fast paced, adrenaline fuelled and exciting role, no two days are ever the same!

Your responsibilities:

• Travelling to the areas we service, when needed, for in-person shadowing and meeting officers off base to ensure that jobs are being completed properly
• Ensuring that response services are delivered as expediently as possible through effective allocation and motivation of the team
• Facilitating on demand and ad hoc services with a focus on efficiency by integrating them on patrol routes or allocating them to keywardens
• Providing direct line management to the team on shift, ensuring they are acting in line with company policies, values and procedures. This will include but will not be limited to - completing RTW's, providing feedback and supporting on disciplinary procedures
• You will be responsible for the allocation and return of vehicles, keys and associated assets for all team members on your shift. Alongside the senior team members you will also be expected to manage the upkeep of the office space and vehicles during your shift
• You will be responsible for ensuring the quality of any services delivered on your shift through completing quality assurance and providing immediate feedback
• You will be expected to manage any operational or on-site challenges that occur during your shift and ensuring that these are effectively reported.
• Sourcing cover for late notice blow outs
• Providing support to the Asset Operations Manager when needed, with day-to-day processes including but not limited to - closing Chase jobs, client complaints, and taking ownership of operational issues ensuring they are reported and resolved
• You will be the main point of contact for all communications between the officers and the management team, and you will also be responsible for handling their concerns, as you will be managing the teams on shift
• Tracking and addressing team's attendance and uniform by monitoring their clocking in and out on the Company's attendance platform

What we're looking for:

• SIA DS/SG licence
• Full/Clean UK driving or motorbike licence (CBT licence holders considered)
• Experience in a security management or supervisory role
• Have at least 2 years' experience in the mobile security industry
• Excellent communication and organisational skills, with attention to detail
• Forward-thinking, can-do attitude, able to work well under pressure

Why join TKC?

At TKC, we value diversity and inclusivity. We're committed to creating a workplace where everyone feels valued and can thrive. As part of our team, you'll enjoy a supportive environment, opportunities for growth, and the chance to make a real difference.

We are keen to hear from candidates from a broad range of backgrounds and experiences and are excited about learning from you, as much as we know you can learn from us.