Breakfast Manager - Marlowe - EC1V 1JH

Job Details

Marlowe is a contemporary bar and restaurant located in London's 'creative heart' - Shoreditch, offering a refined yet welcoming dining experience, vibrant atmosphere, and a strong focus on exceptional service. With a design-led setting and an all-day appeal, Marlowe delivers seasonal dishes alongside a curated drinks offering, creating a polished and engaging guest experience.

As part of ETM Collection within ETM Group , Marlowe sits within a portfolio recognised for operational excellence, people development, and some of London's most distinctive hospitality venues.

Role Overview:

At ETM Group, being a Breakfast Manager is a key leadership role focused on delivering a seamless and high-quality start to the guest experience. You're not just overseeing morning service - you're setting the tone for the day, leading your team, and ensuring every guest receives exceptional service that reflects our EPIC values.

Across our ETM Collection venues - from rooftop restaurants to refined dining spaces - our Breakfast Managers play a vital role in delivering a calm, organised, and polished morning operation. You will oversee breakfast service, manage guest flow, and ensure consistency in both food and service standards during the early part of the day.

Working closely with your General Manager and wider management team, you will take ownership of the breakfast operation, including team leadership, service delivery, and maintaining high standards. This is a hands-on role where you will lead from the front, support your team, and ensure the venue is set up for a successful day of trading.

If you are an organised and proactive leader who enjoys early service, attention to detail, and creating a welcoming guest experience, this is an opportunity to grow within one of London's leading hospitality groups.

Company Benefits:

* Competitive industry pay (based on salary & Tronc)
* Guaranteed 48 hours per week contract
* 50% discount for you and up to 5 friends at any of our venues
* 5.6 weeks paid annual leave
* Pension
* Quarterly Incentive Scheme
* Generous employee referral scheme
* Discounted shopping at many high street stores
* Cycle to work scheme
* Access to Stream for better money management
* Access to the award winning Hospitality Action Charity, offering an Employee Assistance Program
* Group wide Learning and Development opportunities
* Complementary hot drinks in your venue
* Complementary meal on shift
* Your birthday lunch is on us

The Ideal Candidate Will Present:

* Proven Experience: You have experience in a supervisory or management role within a high-quality hospitality environment, with exposure to breakfast or early service operations.
* Leadership Skills: You are a confident and organised leader, able to motivate and guide your team during early shifts.
* Guest-centred Approach: You are passionate about delivering a warm, efficient, and welcoming experience to start the guest's day.
* Organisation & Attention to Detail: You are highly organised and able to manage service flow, reservations, and set-up with precision.
* Operational Excellence: You ensure service runs smoothly, maintaining high standards in both food and service delivery.
* Communication Skills: You communicate clearly with your team and coordinate effectively with kitchen and front-of-house colleagues.
* Problem-Solving Ability: You are proactive and confident in handling guest requests and resolving any issues efficiently.
* Hands-On Approach: You lead from the floor, supporting your team and ensuring the venue is prepared for the day ahead.

About Us:

ETM Group is a leading London hospitality business, home to a collection of premium restaurants, bars, and iconic sports venues. Through our portfolio of standout London venues across ETM Collection and ETM Sport London , - we deliver exceptional food, drink, entertainment, and guest experiences across the capital.

From elevated rooftop dining to high-energy match-day occasions, our venues are united by a commitment to quality, innovation, and memorable hospitality. At the heart of our success are our people, guided by our EPIC values: Excellence, Passion, Integrity, and Challenge.

ETM Group are proud to be an equal opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.