Account Director

About Uncovered:

Uncovered is a London based social first creative agency founded in 2017.

Social sits at the heart of everything that we do.

From strategy to production, our team is fluent in social language with a deep understanding of the online audience. Working with a diverse set of brands to understand their distinct identity and objectives, we apply social-first fundamentals for success: real world, real people, video-first.

We create at the speed of social; strategising, ideating, designing, and producing through our team of in-house strategists, creatives, art directors, copywriters, producers, editors, and videographers. We test, learn, and iterate in real time, delivering end-to-end solutions from creative strategy, through to reporting and analytics.

Our Uncovered office is a home to learn, grow and make a difference.

The Role:

We are looking for an organised and experienced Account Director to join our Client Services team. As one of Uncovered’s Account Directors, you will lead on key client accounts, supporting a team of Account Managers and Account Execs, building key relationships and owning project timelines.

The ideal candidate will have excellent leadership and planning skills and the ability to deliver projects in budget and within scope, while motivating and growing the team beneath you.

Responsibilities:

Key elements of the role include:

• Budget oversight: Plan budgets and activities for account management in the company, look for upsell opportunities and ensure account retention
• Leadership: Set up goals and objectives for all team members you manage, provide feedback and mentorship to account team to support their growth
• Key relationship management: Act as the point of contact for clients in your portfolio, understand key requirements and needs to offer the right solutions and deliver against objectives
• Project management: Ensure timely delivery of services and products to our clients, resolve issues to maintain and strengthen client relationships
• Reporting: Oversee all reports and communications that go to client to ensure in line with objectives, and deliver quarterly/annual progress reports to senior management and external stakeholders

Qualifications and Skills:

• Proven experience as an Account Director or similar position
• Demonstrable experience in negotiation and meeting client requirements
• Solid understanding of budgeting and reporting on progress
• Knowledge of performance evaluation techniques and metrics
• Excellent communication and interpersonal abilities with aptitude in fostering long-term relationships
• Outstanding organizational and leadership skills

Benefits:

Our benefits include the following:

• Hybrid and Flexible working (Monday & Friday work from home)
• Free Breakfast, Snacks & Drinks
• Pension Scheme
• Friday 3pm Finish
• Cycle to Work Scheme
• SPILL Therapy Support
• Monthly Wellness Fund
• Eye Care Allowance
• £500 Referral Scheme

*Uncovered Group is an Equal Opportunity Employer. We strive to be a diverse workforce, where all can thrive and belong. Uncovered is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.