Employee Benefits Technology Product Lead

We’re growing and want you to be a part of our journey.

Employee Benefits Technology Product Lead

This is an exciting opportunity to join our rapidly growing Employee Benefits team as a Technology Product Lead. Our Employee Benefits team plays a central role in Isio’s growth and diversification strategy. Our team has already seen significant growth from both acquisitions and organic growth.

In addition to benefits technology, our Employee Benefits business provides a range of services to our clients including benefit design, risk and healthcare broking, pensions, wellbeing, workplace savings advice and governance, and employee support (including financial coaching). Pulling these services together into genuinely integrated benefit support for our clients is at the heart of our proposition.

We are looking for an experienced EB Technology Leader to help drive the growth, with responsibility for managing all aspects of our EB Technology development.

You will work closely with other experts within our Employee Benefits team to develop the proposition and ensure all services are technology enabled, and report directly to our EB Leadership team. Sharing your specialist knowledge across our internal teams (Digital and Solutions) so that we continue to innovate and deliver best in class tech. You will be part of our Digital Product Community and report via a dotted line to our Chief Digital Officer.

Our Employee Benefits team is based in all Isio offices; this role will see you working with people of differing areas of expertise and based in a variety of different offices.

We strive to provide a market-leading customer experience, and that’s driven by you. Our people share a common mindset that sets us apart. Our people are engaging, positive, they listen, they are receptive to what our market and clients want, they are adaptive, hardworking team-players, and they build trusted relationships with colleagues, clients, and benefit partners.

Role and Responsibilities

• Supports the Head of Design & Tech along with EB Directors/Partners to develop an EB product vision and strategy (roadmap), working with stakeholders to gather and prioritise client product requirements, features, functionality and design. The technology is expected to continuously evolve to stay ahead of market
• Works collaboratively and pro-actively with our Chief Digital Officer and the Digital team to drive innovation and stay abreast of new technologies and thinking to incorporate new ideas into the vision and roadmap
• Creates a roadmap for sales/marketing purposes along with a more detailed roadmap and timescales to deliver products and features via workstreams. Allocates work across the Product Managers
• Takes vision into concept development with Digital (wireframes) and completes feasibility analysis, cost/benefit analysis of development options with the Solutions/Development team
• Manages the Product Development team and interaction/relationship with the Solutions/Development team (internal Isio development team and/or 3 rd Parties) to ensure successful development and deployment of all product workstreams
• Oversees product and client testing – managing critical issues and driving to a point of resolution.
• Ensure client technology issues and concerns are resolved using appropriate resource and processes.
• Acts as a point of escalation for complicated or difficult technology issues and work with more senior members of the team to resolve the issue.
• Monitors the performance and contractual obligations of third party platform provider(s), challenging to ensure the platform meets expectations
• Collaboration with the Solutions/Development team to review the Software, Platform (Infrastructure) and Data set up to support risk management (Information Security and Critical Asset Management) and the articulation of technology to Sales and Senior Leadership Team to support sales process. Critical measure is the removal of barriers to sale
• Identify opportunities for proposition enhancement across all EB sub proposition lines and partners through a collaborative approach.
• Effective management of relationships with insurers, providers and partners to deliver platform integration, and to maintain and strengthen Isio’s strategic partnerships
• Maintain awareness of the wider Employee Benefits industry, market developments and key competitor activity to inform the wider Employee Benefits team, and all other relevant internal parties

Key Skills & Experience

• Successfully managing an Employee Benefits Technology proposition.
• Driving and creating a technology strategy and vision. Preferably energetic, innovative and creative.
• Delivering an exceptional employee and employer experience for clients.
• Creating feasibility and business cases which may include cost benefit analysis and estimation of effort whilst ensuring alternative options are also considered.
• Using project and development methodologies and tools. Agile, Waterfall etc.
• Experience with working with Flexible Benefits technology in particular.
• AI and Integration technologies and methods (desired but not essential).
• Experience of developing engagement and analytical technologies/tools.
• Strong track record in relationship building with internal and external (clients, insurers, providers, and partners) stakeholders to co-collaborate on design and development.
• A proven ability in meeting complex requirements across multiple use cases.
• Experience within employee benefits and knowledge of employee benefits market trends within the UK.
• Knowledge and awareness of our sub service propositions and the role they play in the delivery of an end to end EB proposition.
• Demonstrate the ability to be consultative and pragmatic.
• Excellent communication, and interpersonal skills, alongside excellent verbal and written English communication skills.
• Excellent team leader and player. Able to effectively manage a team and work successfully within a much broader team.
• Good analytical skills to review and manipulate data (excellent Excel skills essential).
• Excellent organisational skills to oversee and manage programmes of work.
• Excellent delegation skills to ensure key tasks are completed.
• Process orientated/driven with a proven track record of setting up new processes.

Demonstrated Commitment to our Core Purpose

• Power in Partnership : We work in partnership with our clients & each other – building open and trusted relationships. Working together allows us to deliver the best for our clients.
• Future Focus : We want to push our industry forward by solving problems in better ways that benefit both our clients & society.
• Strength in Difference : We work with diverse perspectives to find better solutions. Working with differences makes us stronger.
• People First : We recognise that pensions is a people business. People are the source of Isio’s expertise and it is people’s lives that we affect through our advice.

What we offer you

Isio is a people business, and we’re committed to helping our great colleagues gain a wide variety of experience, significant development opportunities and progression through the business . The variety of work that’ll be available to you will enable you to do this.

You can find out more about Isio and the benefits we offer here Isio - Careers & Benefits .

About Isio

Isio was ‘born’ in 2020 from the sale of KPMG UK’s Pension Practice to a private equity firm. An industry-leading challenger, we provide diverse expertise spanning Pensions, Investment, Benefits and Wealth to give clients an integrated experience.

Isio is built by challengers, innovators and forward-thinkers, grounded around a vision which strives to deliver greater financial confidence for everyone. We empower and develop those who join us – valuing curious minds and giving people the freedom to outperform. Known and respected for our agility, we harness specialist experience, bold thinking and the desire to push the boundaries of what we can achieve for our clients, from small to blue chip, public to private.

At Isio, we are committed to fostering an inclusive, equitable and diverse workplace, in which our colleagues feel they belong, regardless of background or difference. We uphold the values of respect, fairness, and inclusion in our actions and decisions. We believe that by adhering to these principles, we will create a stronger, more innovative, and supportive environment for all, as well as ensuring that the advice and support we provide to our clients is more creative, more insightful and leaves a lasting impact.

We have offices across the UK and many of our roles offer a hybrid, flexible approach to work to help create a work-life balance that works for you.

Isio Group is an equal opportunities employer and we welcome applications from all suitably qualified candidates.

If you think you may require a reasonable adjustment to be made for any reason at any stage of your recruitment process, please email [email protected]