Housing Access Assistants

We are working closely alongside a Local Authority in Enfield to assist with the appointment of a Housing Access Assistant on a 2.5- Months contract , likely to be extended at clients discretion. Please apply with your CV for immediate consideration.

Rate of Pay: £17.04- £21.51 per hour

Summary:

The Housing Access Assistant will provide frontline support to residents seeking advice, assistance, and access to housing services. The role will involve assisting households in housing need, supporting the delivery of homelessness prevention services, and ensuring that residents receive accurate information and timely referrals.

Responsibilities:

• Act as the first point of contact for customers accessing housing services via phone, online, or in person.
• Support housing officers with administrative duties related to homelessness applications, temporary accommodation, and housing register processes.
• Provide information on housing options, rights, and available services to the public in a clear and sensitive manner.
• Liaise with internal teams and external agencies (e.g., support services, landlords, social care) to support customers housing needs.
• Support the delivery of temporary accommodation placements and coordinate logistics where necessary.

Experience:

• Experience working in a customer-focused environment, preferably in housing, social care, or local government.
• Experience managing sensitive information and working with vulnerable individuals.
• Experience using housing management systems (e.g., Northgate, Jigsaw).
• Experience supporting service users facing homelessness or housing crisis.

Qualifications:

• GCSEs (or equivalent) in English and Maths.
• NVQ Level 2 or 3 in Housing, Customer Service, or Business Administration.

Please note:

• You should be available to work immediately or at a short notice.
• You should have right to work in U.K
• This role requires Basic DBS

Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Your DBS must be either through us or be accompanied by a subscription to the DBS updating service

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