Account Manager

Team: Revenue

Reporting to: Strategic Relationship Manager

Location : London (hybrid mode)

About Volt 

Volt is revolutionising how people pay online, globally. Our technology frees consumers from cards by letting them ‘Pay by Bank’. It’s effortless. It’s lightning fast. It’s the future. For businesses everywhere, it’s transformative. 

We’re already trusted by leading brands around the world, but the real-time revolution is only just beginning. Having raised $83.5m, we’re accelerating our mission of delivering real-time payments, everywhere. And that’s where you come in.

We need world-class talent to create a world where consumers pay, and businesses get paid, instantly. With headquarters in London and offices in Berlin, Kraków and Warsaw – and an all-star team already in place – we’re sure you’ll fit right in. 

About the role:

As an Account Manager at Volt, you’ll be the strategic partner for some of our most valuable merchant relationships. Your mission? Strengthen connections, identify untapped potential, and turn it into measurable growth.

You’ll blend commercial acumen with deep industry knowledge - particularly in high-growth, highly regulated verticals like iGaming and Crypto - to anticipate market shifts, interpret regulatory changes, and identify opportunities for expansion.

This role is both analytical and people-focused: you’ll use data-driven insights to inform strategy, while building strong, trust-based relationships through regular engagement, networking, and in-person interactions. Expect frequent European travel and client entertaining as part of delivering a truly world-class merchant experience.

What the role involves:

• Merchant Relationship Management - Own the day-to-day relationships with your merchant portfolio, becoming their primary point of contact and trusted advisor
• Revenue Growth - Proactively identify and execute opportunities for deeper product adoption, increased transaction volume, and commercial expansion
• Data-Driven Strategy - Use performance analytics, conversion data, and industry benchmarks to craft actionable recommendations that deliver results
• Industry Expertise - Stay ahead of trends in iGaming, crypto, and payments, including navigating regulatory changes and emerging market dynamics
• Networking & Representation - Represent Volt at industry events, conferences, and networking opportunities to strengthen relationships and uncover new growth opportunities
• Cross-Functional Collaboration – Work with product, tech, compliance, legal, and finance teams to align merchant needs with Volt’s capabilities and roadmap

Requirements

About you

• You’re a proactive and curious learner who thrives in ownership-driven environments
• 4+ years’ experience in account management, customer success, or partnerships in payments, fintech or related industries
• Previous exposure in iGaming or crypto
• Proven track record of delivering revenue growth in a client-facing role
• Skilled in interpreting data and analytics to inform strategic decisions
• Strong communicator with excellent networking and relationship-building skills across functions and seniority levels
• Comfortable with frequent travel and client entertaining
• Commercially aware, proactive, and confident in identifying and acting on new opportunities

Benefits

What you can expect from us

• 25 days holiday + your birthday off 🥳
• Hybrid working (2 days in the office; Tuesday and Thursdays) 🏡
• Digital Detox: once every two months on Friday we close down all comms at Volt. The whole business is officially ordered to take the day off!🧘🏻‍♀️
• Private Healthcare 🩺
• Enhanced Parental Leave 👪
• Thursday lunch is on us 🍲
• Pension contribution (5% of your qualifying earnings) 🧓🏽
• You will be given a MacBook when you join 💻
• HQ in Fitzrovia with a bunch of perks such as yoga, gym, unlimited snacks 🤸🥮

At Volt, diversity and inclusion are integral to our culture.

We believe in hiring for cultural add, embracing difference and fostering a safe space where everyone can bring their authentic selves. Our mission is to transform the payments industry and this is only possible through the power of our diverse and talented team.

Join us in making real-time payments accessible for all.