Customer Advisor

Customer Advisor

London W1F

08:00-17:00 Mon-Fri (hours may vary depending on deliveries)

Pay Rate £14.10 p/h

gap personnel are recruiting on behalf of a reputable medical organization based in central London, offering a professional working environment and excellent opportunities for a career progression within the Customer Service department.

The purpose of the role is:

To work with the Customer Service team managing calls and emails from Customers, Clients and GP’s. To ensure information is taken correctly and entered on to computer systems safely and securely.

Duties will include:

• Monday to Friday 08:00-17:00 (hours may vary depending on deliveries)
• Office environment
• Small branch / pharmacy
• Taking in deliveries, sorting stoke in to warehouse/back room
• MUST have good customer service, able to work independently
• Call handling – chasing invoice, customer queries, communicating with healthcare professionals
• Computer literate – emails, data entry, working on internal systems (Training provided, most will be remote learning with another person from another branch)
• Trail day – looking to do trail day with candidates before putting them through training as this is a cost to the business
  • Handling large outbound calls to surgeries to request outstanding prescriptions for orders we have provided to our patients.
  • Handling inbound calls from surgeries calling in to query outstanding prescriptions and orders raised.
  • To escalate to TM any concerns of outstanding orders where a prescription may not be received due to the GP declining to prescribe for a number of reasons.
  • To confidently challenge any push back from a surgery when stating prescriptions have already been issued, but we haven’t received them.
  • To arrange collections of stock delivered where a prescription will not be issued.
  • To ensure prescriptions are being issued for the full product quantity and correct code as per the order raised.
  • To stop orders being delivered if surgery raises concerns that a prescription will not be issued.
  • To raise credits for orders where a prescription will not be issued and a collection is not possible.
  • To contact patients if the GP is querying the order raised and they need further clarification.
  • To work well alongside patient advisors to be able to query why certain products or quantities have been added, to support in getting a prescription.
  • To be able to redeem when an NHS smartcard is available for them.

Benefits of working for us:

• Weekly pay
• 28 days accrued holidays for the year
• Immediate starts
• Temp to Perm roles available
• Investment in training and development
• Progression opportunities within the business
• Pension contributions

Interested candidates can send their CV to [email protected] or [email protected]