Sales & Marketing Ops Manager

Role Purpose

The Sales Operations team is responsible for managing Insight’s salesforce’s systems and processes
in order to maximise the productivity and effectiveness of local sales by working closely with wider sales
team and relevant functions. Teammates support with effective sales planning, sales quota setting, client and CRM data management, ERP planning, CRM system set-up, sales process optimisation, and
implementing best practice.

The Sales & Marketing Operations Manager works to ensure the effectiveness of Insight’s sales within
a certain division by supporting and driving the team to sell more efficiently. The Sales & Marketing Operations Manager supports the Sales Director by creating, evaluating, and optimising data sets.

Key Responsibilities

• Support Sales Directors to achieve targets by monitoring the pipeline and backlog, and also
  updating the forecasting pack regularly.
• Analyse performance metrics and provide feedback to Sales Directors so they can optimise
  sales team resources and increase sales effectiveness, when required.
• Review and interpret regular data sets, and create presentations, QBRs, business reviews and
  other KPIs for managers and directors.
• Review, analyse, communicate, and manage best practice for renewals, contract renewals,
  other key trends.
• Provide highlights to sales management in advance of annual operational planning and
  budgeting cycles.
• Drive the completion of account planning while engaging with sales management, where
  applicable.
• Set the strategy and future goals for the designated sales team.
• Work closely with Sales Managers to apply targets and verify sales commission calculations
  when required.
• Ensure consistent management of the sales organisations data in insight’s ERP system to
  management reporting is accurate.
• Ensure that client data is set-up and maintained accurately.
• Manage projects and create tailored reports using various data for different leadership levels.
• Monitor the ERP system and take responsibility for the successful resolution of sales operations
  workflow tickets along with any escalations.
• Liaise with the Marketing team to create, implement, and track successful marketing
  leads/campaigns such as marketing automation systems (e.g., Marketo).
• Drive operational excellence in the sales organisation by identifying issues and solutions to
  make business flow better by developing and implementing EMEA wide processes and
  procedures.
• Outline and define new and upcoming sales processes and or projects to the team.
• Main regular contact with vendors with regard to operational processes and changes in
  processes/systems.

About Insight:

We believe that by giving you the freedom to think big and empower you to reach your full potential, together we will achieve the best outcomes. Along with excellent benefits and a compelling reward package, we offer the opportunity to work in a supportive environment with a high level of autonomy and creativity - there’s a reason our average employee tenure is over 6 years.

We strive to display our three core values of Hunger, Heart, and Harmony every day. They represent and drive who we are here at Insight and by doing so we are doing amazing things. Insight started in a garage in 1988 and it is through harnessing our three core values that two brothers, Eric and Tim Crown, steered Insight to the Fortune 500 company it is today. We are now a Global IT Services and Solutions business, passionate about helping customers and the real people who sit behind them.

Application Details:

Insight is an equal opportunity employer, and we are committed to achieving diversity and equality within our organisation. We seek out people from diverse backgrounds and encourage you to apply.

We will endeavour to contact you within five business days, should we feel your profile is a good match for this role. If you do not hear from us within this timeframe, please presume that on this occasion, your application was not successful.