Building Manager - The Post Building, London

Purpose of the Role

Responsible for managing the delivery of an effective and compliant facilities management service through in-house staff, suppliers and consultants, across hard and soft services, to a single complex building. Individual must be highly customer focused, driven and be able to adap to change.

Key Responsibilities

Key deliverables

· Prepare, monitor and reconcile service charge budgets and prepare forecast.

• Check and approve expenditure against service charge budgets

• Provide best in class customer service to internal and external customer base

• Maintain regular and effective communication with clients and tenants

• Manage site based staff, ensuring all people related policies and procedures are followed

• Maintain regular and effective communication with internal colleagues in Property Management, support functions and the wider Real Estate business

• Monitor works conducted/service provided by suppliers

• Audit and inspect supplier delivery

• Measure and report supplier performance against agreed SLAs

• Manage suppliers to ensure effective, safe and compliant delivery of all M&E related services, including: life safety systems, vertical transportation equipment and public health systems

• Work effectively with a range of specialist consultants to deliver agreed outcomes

• Procure goods and services, following procedures and policies

• Develop, agree and manage capital replacement programmes

• Prepare management reports for a variety of stakeholders and attend/chair management meetings as required

• Undertake regular building inspections, complete reports and initiate/progress any required works

• Ensure compliance with all current statutory legislation in respect of health and safety and the environment

• Manage local environmental activities in order to meet statutory obligations and achieve/retain industry standards e.g. ISO14001 working with sustainability team

• Ensure compliance with all internal procedures and policies – e.g. Procurement, Finance, Compliance, HR

• Ensure security and emergency procedures are robust and adhered to at all times, taking an active role in the event of emergency situations

Responsibilities

Financials

· Has budget and cost control responsibilities

• Has an awareness of wider team or department budget

Clients and Business Development

• Is proactive in building relationships with internal clients and responsive and helpful to external clients

• Functional or specialist competence with relevant understanding of business/departmental context

• Completes own work under minimal supervision/guidance

• Can deal with novel or difficult situations within context of own function or specialism
  

People

· Active team player

• Shares information with colleagues and others through team meetings, databases, filing systems, etc

· Shares expertise with colleagues

· Proactively communicates to colleagues and others

Systems and Process

• Manages, co-ordinates, implements and develops a range of important activities, processes, functions or relationships

• Makes decisions within field of expertise

• Is conscious of process and takes steps to protect the interests of SMR’s, employees and reputation

• May contribute to SMR Projects

Skills, Knowledge and Experience

Person specification

Experience

• Previous experience in a similar role

• Understanding of commercial leases and the landlord and tenant relationship

• Good understanding of service charge budgets and accounting principles

• Management of in-house and supplier staff

• Management of supplier relationships

• Good health and safety and environmental knowledge

• Good mechanical and electrical services knowledge

• Excellent English language skills – both written and spoken

• IT literate – MS Office at intermediate level and other relevant software (e.g. Datastation, Proactis, elogbooks) at a level to undertake the role satisfactorily

• Experience of managing single-site environments

• Experience of managing a single-site environment in excess of 200,000 square feet and/or service charge budgets in excess of £3m

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Please see our Benefits Booklet for more information.