Assistant Residence Manager

Job Description

Citadines is seeking a motivated and experienced Assistant Residence Manager to become part of our team in our centrally located property Citadines Trafalgar Square London , supporting with the smooth running of the day to day operations with our 187 room sserviced apartment property. Reporting to the Residence Manager, you will be their number two in the property, covering Front Office, Housekeeping and Maintenance functions, ensuring cohesion with departments, guest focus remains a priority along with compliance and process efficiency. Our team are on and to bring the city to you, activating the infinate possibilities available at the doorstep. An Assistant Residence Manager will be responsible for: Living the Citadines brand, motivating and leading the team Ensuring compliance in key focus areas (service standards, financial, property maintenance) Support and actively contribute towards guest feedback management Working with key stakeholders in the business (Revenue, Sales, Finance, HR, Reservations) with the aim of the property achieving occupancy, desired rate, service standards and financial compliance Encouraging innovation and enhancing the guest experience amongst the team Leading your team in operations, getting involved in all areas of the business, working various shifts throughout the week To be successful in the role of Assistant Residence Manager , we require: Hospitality Management background (desired) Experience of a minimum of 3 years as HOD necessary Effective communication and leadership skills Knowledge of Property Management Systems Here at Citadines , we promote an Enterprising and Winning Mindset. Previous experience in a similar role is essential; however, we are looking for candidates who have the right attitude to learn, good problem-solving skills and the ability to apply these to the job role. Working with us provides the following benefits to you: Genuine career opportunities within our business Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities 30 days annual leave a year (including bank holidays) A PERKBOX subscription with benefits, retail discounts and savings available from your first day Employee Assistance Programme Health Plan Scheme Once you pass your probation, a special staff rate when staying in our European properties (If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodging About Us Citadines is a brand of The Ascott Limited. At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives. A trusted hospitality company, Ascott's presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott , Citadines , lyf , Oakwood , Somerset , The Crest Collection , The Unlimited Collection , Fox , Harris , POP! , Preference , Quest , Vertu and Yello . Through Ascott Star Rewards (ASR), Ascott's loyalty programme, members enjoy exclusive privileges and offers at participating properties. TPBN1_UKCT